Unit Coordinator - Certified Caregiver

JOB SUMMARY

Under the direct supervision of the Assisted Living Manager and Director of Assisted Living, the Assisted Living Unit Coordinator performs a variety of direct services and employee related functions essential in operating a compliant assisted living department. Must be able to fluently communicate in or to take or give direction or guidance in the English language.

PRIMARY ACCOUNTABILITY

The AL Unit Coordinator must have hands-on familiarity with the established practices and procedures in assisted living and administration.  Must have a working knowledge of service plans, scheduling resident needs and take care of employee staffing. The ability to maintain good rapport with residents, families’ doctors, pharmacy and staff in the Assisted Living department.  Must possess good written and oral communication skills, being able to understand written and oral instructions. The AL Unit Coordinator will possess a genuine interest for geriatric, chronically ill, and/or disabled persons.

ESSENTIAL FUNCTIONS

1. Regular attendance is considered an essential function of this position and is necessary for the efficient operation of the business.
2. Must be able to successfully lead and train certified caregivers and caregiver assistants in all aspects of Assisted Living. 
3. Partners with Human Resources on but not limited to the following: interviewing, hiring, onboarding, training, performance evaluation, corrective actions and investigations of all dining staff members in accordance with the direction received from the Director & Manager of AL. Performs routine clerical functions, including typing, computer inputting duties.
4. Participates and reminds and follow up with staff to complete "in-service" education and training.
5. Required knowledge and able to train certified caregivers and caregiver assistants on the requirements of Article 8.
6. Must be flexible to work in all areas of Assisted Living to include memory and HUD units. 
7. Promotes a courteous and helpful atmosphere for staff, residents, family, and medical providers in greeting visitors and answering unit phone calls; refers calls to the appropriate staff, takes accurate messages.
8. Maintains complete and accurate resident records in accordance with established policies and practices set forth by the DHS and NCIS and Glencroft.
9. In accordance with physicians' orders, and at the request of licensed staff, completes and coordinates requests for services within Glencroft and through other agencies and County system, as appropriate, such as appointments, etc., and arranges transportation with family's approval; prepares and copies appropriate paperwork for all transfers out of the facility, such as to physicians' offices, clinics, hospitals, home, etc.
10. Assists in preparing residents service plan for admissions, including filling in resident information on all ancillary paperwork; notifies physician, pharmacy and appropriate departments when a new admission arrives in the facility; completes appropriate new admission paperwork.
11. Prepares appropriate paperwork for lab requests; when results are received, collects charts EMARS for reports, notifies primary nurse immediately and, if requested, contacts physician either by phone or fax. 
12. Maintains adequate supply of forms; notifies Health Information department when form supplies are low; monitors, maintains and obtains service, when appropriate, for copy machine and fax machine.
13. Assists in assuring confidentiality of all resident records information; responds to requests for information needed by nursing staff and other Glencroft departments.
14. Maintains open communications with the entire assisted living department and other supervisory staff, as assigned.
15. Assists in reconciling any issues or complaints from residents, families and or team members.  
16. Other duties as assigned.