Shift Supervisor - M-F, 4PM-12AM

Description

Position Title: Shift Supervisor

Reports to: Operations Manager

Location: Washington, DC – The Brooks

Hours: 4 pm to midnight, Monday through Friday. Some overtime may be required.

Classification: Non-Exempt, Full-Time

About Us: Friendship Place is a nonprofit organization serving the Washington, DC, region and empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.  

Summary: The Brooks Program provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units and is located in Northwest, DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can transition from short-term family housing to independent housing within 90 days. The Shift Supervisor will ensure the smooth operation of each shift. The role will be the primary point of contact for DHS and DGS during the shift.

Essential Duties and Responsibilities:

• Must have or be able to obtain a First Aid/CPR/AED certification that includes?a hands-on skills testing module.? Friendship Place will provide First Aid/CPR/AED training.  
• Provides supervision and performance management of the Residential Aides to ensure each shift runs smoothly.
• Provides appropriate oversight of the short-term family housing site participants and enforces program policies.
• Provides an efficient and safe working environment for participants, employees, and visitors at the short-term family housing site. This includes ensuring spills are attended to and that universal precautions are utilized.
• Reviews, explains, and provides each family with a copy of the program rules during intake and reviews the rights and responsibilities with the residents.
• Process intakes according to the program’s rules, procedures, etc.
• Ensures a daily log is maintained to record all activities and information.
• Provides de-escalation services to the participants as needed and ensures the safety and well-being of all staff and residents, including contacting MPD, Mobile Crisis, and/or CHAMPS as necessary.
• Primary point of contact for DHS and DGS on building matters
• Ensures noise within the facility is kept to a minimum during the overnight shift.
• Ensures all staff remain awake and alert at all times
• Report any instances of pests to DGS
• Ensure the submittal of all Unusual Incident Reports (UIRs) in the appropriate time frame during each shift.
• Coordinates the delivery, storage, disposal, and distribution of meals.  
• Build trusting relationships with participants and respond with empathy and flexibility to foster wellness, independence, and service delivery  
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities. 
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration 
• Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment 
• Maintains compliance in all assigned mandatory training and background clearances. 
• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc. 
• Perform other duties as assigned to support the success of the program and its participants.

Requirements

Education/Experience:

• Minimum high school diploma or GED equivalent.
• 2 years of experience working in a residential or shelter setting.
• Must have supervisory experience.
• Experience working with families and/or youth and child development and welfare knowledge is preferred.

 Skills and Competencies:

• General knowledge of working in a homeless shelter or residential facility preferred.
• Provides excellent customer service and demonstrates reliability.
• Demonstrate empathy when responding to participants' needs and requests.
• Use practices including trauma-informed care, verbal judo, and other de-escalation and conflict resolution techniques. 
• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision 
• Experience with adult rehabilitation, mental health, addiction, and co-occurring disorders 
• Experience working with families, youth, and school systems in culturally diverse environments with empathy and integrity. 
• Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner. 
• Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations. 
• Ability to work well under pressure and as part of a diverse team 
• Able to demonstrate professionalism across all levels of the organization at work and any organization-sponsored event. 
• Strong commitment to the organization’s mission, vision, and values. 
• Proficiency in Office 365 system, specifically Word and Excel. 

Working conditions:  The office is located in an apartment building and exposed to conditions that arise in homes, including occasionally biohazards (e.g., blood, tissue, human waste) and conflict. 

Physical and Environmental Requirements: The position will alternate between office/desk settings and roving the occupied STFH floors and grounds of The Brooks. The position will view the security camera and footage. The candidate must be able to lift 25 lbs. The candidate will be walking 70% of the time, bending at the knees, and standing for extended periods of time.  Staff will interact with participants who have a history of experiencing homelessness. 

Background checks: [This position is classified as Safety Sensitive under DHS]. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants). Reference checks and verification of current and/or previous employment are required. 

Direct reports:

Residential Aides (6)

Specific Requirements: Must have a valid government-issued ID and reliable transportation.

Other Details:

Application Deadline: This job is open until filled or until the hiring manager determines they can no longer accept applications.

Compensation: The hiring pay range is between $19.01 and $22.14 per hour. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is based on meeting the basic position requirements and current completed education, credentials, and work experience. 

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19 in accordance with the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider under CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, CDC guidelines, and the DC Department of Health.

Location: Washington, DC

Interview Process: Phone screening, panel style interview, final interview.

Website: www.friendshipplace.org

Diversity, Equal Opportunity, and Reasonable Accommodation Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org 

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org

Salary : $19 - $22