Case Manager - VETS DC

Description

Position Title: Case Manager

Reports to: Project Coordinator 

Category: Exempt (Regular Full-Time)

Location: Washington, DC

Schedule: Flexible schedule (Monday-Friday), between 7 am and 6 pm. Some evenings, holidays, and weekends may be required to support operations and to respond to emergencies

Travel: Required, please refer to Special Requirements below

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.  

Summary: This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always utilize best practices and participant-centeredness. The Case Manager will assist Veteran Families in quickly maintaining or obtaining permanent housing, with a goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties to become stably housed.

Essential Competencies:

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually 
• Maintain services to a caseload of a minimum of 15 Veteran families at any time 
• Develop, implement and revise 90-day housing stability plan with Veteran Families 
• Case Management as it pertains to housing stability plan 
• Deliver face-to-face contacts to participants, when safe and appropriate 
• Foster wellness and independence 
• Engage participants and assess individual needs, preferences and strengths 
• Assist participants in locating and maintaining permanent housing 
• Make appropriate referrals to identified needed services 
• Act as a liaison with landlords and other community stakeholders 
• Collaborate with agencies providing services to participants, including community, government, and VA 
• Participate in multidisciplinary meetings and regular supervision 
• Maintain paper and electronic files 
• Maintain participants’ electronic records in the Homeless Management Information System 
• Demonstrate empathy and flexibility in responding to participants' needs and requests. 
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities 
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration? 
• Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment
• Maintains compliance with all assigned mandatory training and background clearances
• Perform all other duties as assigned

Requirements

Education:

• High School Diploma/GED Required
• Bachelor’s Degree Preferred
• At least 1 year experience in case management, customer service, community resources provider or similar setting preferred

Qualifications:

• Valid driver's license, insurance and ability to operate motor vehicle 
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
• Valid driver’s license and current auto insurance
• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision 
• Understanding and/or experience working with Veterans 
• Experience with HMIS data entry preferred 
• Experience providing services to families preferred 
• Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner
• Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations
• Strong written and verbal skills
• Demonstrates professionalism across all levels of the organization
• Strong commitment to the organization’s mission, vision, and values
• Proficiency in Office 365 system, specifically Word and Excel

Physical & Environmental Requirements: The role requires a balance of office-based tasks and fieldwork, including travel throughout the service area to meet with households, as well as participating in meetings and engagements with key stakeholders.

Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.) Other time will be spent in the office completing administrative paperwork and meeting with the supervisor. 

Background Checks: The selected candidate will be required to pass a criminal history background check, Employment and Education Verification, personal and professional references, and clearance from the Department of Motor Vehicles.

Direct Reports: None

Indirect Reports: None

Specific Requirements: Positions requiring travel must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid driver’s license and proof of insurance as a condition of employment. Additionally, employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their driver’s license status or insurance coverage.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications. 

Compensation: The hiring pay range is between $58,117.00 - $63,506.00 annually. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency’s COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. 

Location: Washington, DC 20009

Interview Process: Phone screening, Panel style interview, Program Visits, Final Interview. 

Website: www.friendshipplace.org 

Diversity, Equal Opportunity, and Reasonable Accommodation Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org 

Salary : $58,117 - $63,506