Concierge (PT every other weekend)

Friendship Manor is a great place to work! We're a faith-based, non-profit, senior living community and we've been a big part of the Quad Cities since 1979. We are currently looking for a part-time CONCIERGE.  This would be an "every other weekend" position. 

We offer GREAT BENEFITS

• 403b Retirement fund with employer match program
• PTO accrual from Day 1 for all FT and PT employees
• Home buying assistance -Employees of Friendship Manor can qualify through the Manor's DARI  program

Essential Duties and Responsibilities:

Resident and Guest Interaction

• Welcome and assist all visitors and residents with warmth and professionalism

• Schedule transportation services and communicate instructions to residents

• Accept meal reservations and coordinate dining counts with the Dietary Department

• Receive and enter Maintenance work orders

​​​​​​​Telephone and Communications

• Answer and direct phone calls appropriately

• Locate personnel via radio or voicemail

• Report suspicious activity to Security or Supervisor

Guest Apartments Management

• Maintain reservation book for guest apartments

• Notify departments about guest arrivals and departures

• Track residents away from premises and safeguard their information

Concierge Staff Oversight

• Train part-time staff on new or updated procedures

• Ensure staff compliance with emergency protocols

• Perform monthly pendant checks in collaboration with Maintenance

Transportation Scheduling

• Print daily van schedules

• Communicate pickup times with drivers

• Confirm safety of residents who have not pressed their "OK" buttons

Administrative Support

• Receive and distribute live payroll checks

• Update staff attendance lists and send daily emails

• Manage Work Order Program data integrity

• Print daily resident rosters and update reservation sheets biweekly

• Maintain financial logs, cash drawer, and perform transactions

• Accept payments, sell meal tickets, and cash checks

• Coordinate group meal reservations and dining room usage

Recordkeeping & Safety

• Maintain vehicle registration lists for residents and staff

• Prepare resident charge slips

• Monitor fire and alarm systems and contact emergency services

• Follow emergency instructions from responding professionals

• Operate office equipment and maintain organized work areas

• Participate in drills, training, and safety programs

Resident Rights and Confidentiality

• Ensure confidentiality and respect of resident care information

• Uphold rights regarding privacy, dignity, and fair treatment

• Follow Universal Precautions policies

• Foster a warm, calm, and respectful atmosphere

Education Requirements

• Minimum: High School Diploma or equivalent

Experience Requirements

• Minimum 6 months in a clerical or receptionist position OR completion of an accredited secretarial program

• Minimum 6 months of tech support experience (phones, Wi-Fi, TVs, computers)

Skills and Qualifications

• Fluent in English (verbal and written)

• Capable of independent decision-making and crisis management

• Professional demeanor when interacting with diverse individuals

• Knowledge of administrative operations

• Positive, collaborative attitude

• Proficient with office equipment (word processors, 10-key)

• Skilled in using computers, A/V systems, Wi-Fi, and connectivity tools

• Ability to adopt and apply new methods and practices

Salary : $16