What are the responsibilities and job description for the General Manager position at Friendship Dental Laboratories Inc?
Description:
The General Manager is responsible for the overall operational and financial performance of our 2 Baltimore area dental laboratories. This role leads day-to-day operations, assist leaders with P&L performance, and drives continuous improvement while building a high-performing, engaged team.
This is a hands-on leadership role ideal for someone who thrives in a manufacturing or production environment, is comfortable with data and financial accountability, and values both results and culture.
Operations & Financial Management
- Partner with Lab President to manage the lab’s P&L and EBITDA performance
- Participate in daily financial and performance calls with corporate leadership
- Monitor labor, expenses, productivity, and on-time delivery and backup payroll if needed
- Review operational and financial reports; drive corrective actions
Leadership & Team Development
- Lead, coach, and develop employees, including frontline leaders
- Ensure attendance, performance, and policy compliance
- Conduct coaching, performance feedback, and corrective actions
- Build a culture of accountability, engagement, and continuous improvement
Quality, Safety & Compliance
- Ensure consistent quality standards and service-level commitments
- Enforce SOPs, safety programs, and company policies
- Ensure compliance with OSHA and state workplace safety laws
- Maintain building security and customer compliance requirements
Process Improvement & Customer Focus
- Identify and implement operational improvements
- Partner with internal teams and customers to resolve issues Support continuous improvement initiatives across the lab
- Bachelor’s degree
- 5 years of leadership experience
- Proven P&L management experience
- Manufacturing or production environment experience
- Strong operational, financial, and analytical skills
- High integrity, accountability, and professionalism
Preferred
- Dental lab, medical device, or healthcare manufacturing experience
- Multi-shift or complex operations leadership
- Lean /Continuous Improvement experience
Skills & Competencies
- Strong communication and leadership skills
- Data-driven decision making
- Organization and time management
- Ability to thrive in a fast-paced environment
- Comfort leveraging technology and reporting tools