Administrative Support Learning and Outreach

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Pay: TBD

Education level: Associate's Degree or one to two years related experience and/or training.

Friendship's Learning Department is looking for administrative support! This positions requires deep organizational skills and staying on task.

SUMMARY:

Compiles data related to training needs and outcomes for all programs, produces reports for analysis, and assists with training initiatives at each site. Represents FCC in Outreach endeavors as needed. Assist Director and Senior Director with tasks associated with learning and outreach. Keeps officiation corporation records and executes administrative policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Communicates individualized queries and instructions to field staff as indicated by Director and Senior Director or Learning and Outreach

• Produces reports, responds to requests, and acquires information, as a result of data compilation.

• Adapts to new procedures readily.

• Assists with staff recruitment by completing requests for advertising and setting up job fairs and other networking events.

• Assists with ordering equipment and supplies and submitting proper paperwork following the purchase.

• Greets office visitors in a friendly and helpful manner.

• Receives telephone calls and takes messages from the Director and/or forwards calls to respective voicemail.

• Complete all data entry duties (survey results, key performance outcomes, professional development completion statistics, etc.) for learning and outreach division.

• Assists with ongoing survey development, considering results necessary to obtain forward thinking data analysis for measuring effectiveness and efficiency of division.

• Participates in public relations activities as it relates to outreach.

• Serves as the backup trainer at various locations as needed. Responsible for team building and professionalism while presenting to an employee.

• Coordinates all events related to outreach and learning as indicated/developed by leadership.

• Develops learning modules designed for e-learning. Modules must be engaging and creative.

• Make phone calls and/or in person visits to inquire about or follow up on training needs.

• Tracks all employees’ professional development plans with routine follow up with staff, and reports delinquencies to the appropriate leadership team members.

• Coordinates all special training events involving special speakers/presenters.

• Follows learning design and standard established by the organization (i.e., sets up forum, food, drinks, music, etc.)

• Maintains confidentiality of all information received regarding Friendship Community Care, Inc., and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care's Non-Disclosure Policy and HIPAA Policies.

• This job description is not intended to be all inclusive, and the employee will also perform other reasonable related business duties as assigned.

• This is a safety-sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALITY ASSURANCE & COMPLIANCE: To adhere to the following and comply with all Quality Assurance’s & HIPAA procedures:

• The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.

• Consumers’ progress notes be maintained and completed daily or as needed on the prescribed forms.

• Consumers’ records must be maintained weekly, monthly, quarterly, and yearly.  All information must be filed in consumers’ records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associates Degree or university; or one to two years related experience and/or training; or equivalent combination of education and experience; knowledge of state and federal regulations.

• Must be proficient in Microsoft Office Suite.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Fundamentals of math such as fractions, percentages, ratios, proportions and reading charts and graphs as applicable to practical situations. Ability to read financial statements, apply basic financial ratios and reasoning to interpret and project conditions. Ability to design systems to audit information.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to handle information of a confidential nature. Ability to interpret a variety of information and deal with abstract variables. Ability to multi-task.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is frequently required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.