ADDT Program Development Coordinator

Schedule: Monday - Friday, 8:00 AM - 5:00 PM, Hours may vary for scheduled events, travel, and outreach.

Pay: TBD

Education Level: Bachelor’s degree in human services, business administration, or related field (or equivalent experience).

SUMMARY:

The Program Development Coordinator supports the Program Director in planning, coordinating, and enhancing program operations and services. This position helps ensure the program runs smoothly by managing day-to-day details, supporting staff and participants, and assisting with program growth and quality improvement initiatives. 

Key Responsibilities:

Program Planning & Development

• Assist in the design, implementation, and evaluation of program activities and initiatives.

• Support the development of new projects, services, or program enhancements.

• Contribute to program manuals, guides, forms, and training materials.

Administrative & Operational Support

• Coordinate program schedules, meetings, communications, and events.

• Maintain accurate records, reports, and program documentation.

• Monitor deadlines, deliverables, and milestones to support program goals.

• Assist with budget tracking, supply ordering, and resource management.

Staff & Participant Support

• Provide guidance and assistance to program staff as needed.

• Help train, mentor, coach and support new employees, volunteers, or program participants.

• Serve as a point of contact for staff or participants needing program information.

• This is a safety sensitive position.

Quality Assurance & Compliance

• Collect and organize data for performance measures, outcomes, and quality improvement efforts.

• Assist in ensuring compliance with organizational policies, funding requirements, and regulatory standards.

• Help prepare documentation for audits, licensing, or accreditation reviews.

Community & Stakeholder Engagement

• Assist in building and maintaining partnerships with community organizations and stakeholders.

• Support outreach activities, events, and promotional efforts.

• Help manage communications with funders, families, and external partners as needed.

 Maintains confidentiality of all information received regarding Friendship Community Care, Inc., Senior Center programs, and clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALITY ASSURANCE & COMPLIANCE: To adhere to the following and comply with all Quality Assurance’s & HIPAA procedures:

The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times. Consumers’ progress notes be maintained and completed daily or as needed on the prescribed forms. Consumers’ records must be maintained weekly, monthly, quarterly, and yearly.  All information must be filed in consumers’ records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in human services, business administration, or related field (or equivalent experience).

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities and deadlines.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or similar software.

• Experience in program coordination, nonprofit services, or administrative support preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental relations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.  The employee frequently is required to stand, walk, and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 25 pounds and occasionally up to 50 lbs.  Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.