Youth Specialist - Drop In Services - HYS-SDS

The Youth Specialist of Drop-In Services works to create and maintain a safe, clean, and supportive environment for youth and young adults experiencing homelessness. They provide direct services, referrals, and basic need supplies, while administering the policies and procedures that help to ensure a safe and clean facility. 

Full Time

Wednesday-Sunday 

Swing Shift: 3:30 pm-12:00 am

Non-Exempt

pay range

$20-$25 per hour

essential duties  

Direct Service Tasks

1. Support young people in accessing food, clothing, hygiene supplies and other basic need items.
2. Provide a safe, caring, and non-judgmental environment for all young people accessing services.
3. Ensure the rules, policies and procedures of Drop-In Services are adhered to.
4. Conduct searches of each guest’ belongings at check-in time to ensure the removal of any prohibited items.
5. Provide referrals to appropriate resources such as case management, education, employment, housing, mental health, and substance use services.
6. Act as a role model for all young people accessing services.
7. Monitor laundry and shower use.  

Program Tasks 

1. Organize food, furniture, resources, and any other equipment needed for daily activities.
2. Wash, dry and fold bedding, towels, and guests’ laundry.
3. Monitor and assist with scheduling programming.
4. Assist with the coordination of the Youth Advisory Board.
5. Conduct walk-arounds of the surrounding area before and after Drop-In Services.
6. Ensure the facility remains clean after Drop-In Services have concluded, e.g., putting away food, washing dishes, sweeping, cleaning surfaces, etc.

Administrative Tasks 

1. Maintain daily records of guests in Salesforce.
2. Maintain consistent record keeping of items distributed to guests.
3. Participate in the coordination of grant reporting.
4. Maintain record of disciplinary actions, bars and restorative justice.
5. Participate in individual supervision, case consultation meetings and team meetings. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

job requirements 

a. Education and Experience 

1. High School Diploma or General Education Diploma (GED).
2. A minimum of 2 years of relevant working experience, providing direct services to young adults.
3. Bilingual in English and Spanish encouraged.
4. Demonstrated knowledge of MS365 Power Platform.

b. Additional Requirements 

1. Must be 21 years or older.
2. Must satisfactorily pass criminal history check.
3. Must satisfactorily pass tuberculosis (TB) test.
4. Must have reliable transportation.
5. Must successfully complete the following health certification requirements within 30 days of employment: Food Handler’s Card, CPR, First Aid and Bloodborne Pathogens. 

c. Knowledge, Skills and Abilities 

1. Able to engage with diverse populations in a culturally responsive manner. 
2. Demonstrate a commitment to the values of diversity, equity, and inclusion by honoring and celebrating diverse characteristics and expressions of personal identity. 
3. Strong commitment to Friends of Youth’s mission, vision, and values.
4. Excellent verbal and written communication skills. 
5. Excellent organizational and time-management skills.
6. Able to maintain strong personal and professional boundaries.
7. Able to work independently and as part of a team.
8. Able to establish and maintain positive working relationships with youth and young adults.
9. Knowledge of trauma-informed care, harm reduction philosophy and strengths-based practice.
10. Proficient skill set with Microsoft Office programs.