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Outreach & Diversion Specialist

Friends of the Family
Waterloo, IA Full Time
POSTED ON 10/29/2026
AVAILABLE BEFORE 12/29/2026

Job Summary 

Develop and deliver street outreach, community engagement, and diversion services throughout assigned service areas.
 

 


Key Roles & Responsibilities 

Street Outreach     |     Crisis Intervention     |     Community Collaborations     |     Assessment of Service Needs 

Data & Documentation 

    

What You Will Do: 

  • Conduct street outreach in assigned service areas to best understand homeless population and provide intervention.  
  • Engage individuals experiencing literal homelessness in case management and supportive services. 
  • Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs to assist
    in quick access to these services. 
     
  • Coordinate diversion efforts in assigned service area. 
     
  • Provide service assessment, crisis counseling, and access to housing programs. 
  • Assist with homeless verification and complete PSH certification. 
  • Comply with data tracking & documentation requirements.
     
  • Represent FOF at community and program development meetings as assigned. 
     
  • Conduct follow-up with clients we serve who are currently living on the streets to continuously provide resources. 
     

 

Job Qualification and Competencies: 

  • Must demonstrate
    ability to organize, prioritize and plan work to meet deadlines.
     
  • Ensure confidentiality is in place for all people FOF serves.
     
  • Bachelor Degree in social work, psychology, related field OR combination of equivalent education and experience. 
     
  • Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management. 
     
  • Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
     
  • Ability to pass state, federal, and child abuse background checks. 
     

 

Salary : $21

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