What are the responsibilities and job description for the Program Manager position at Friends of the Children - SF Bay Area?
Location: San Francisco, CA (Bayview Hunters Point)
Reports to: Program Director
Status: Full-time, Exempt
ABOUT US
At Friends of the Children – SF Bay Area (Friends-SF), we are breaking the cycle of generational
poverty by empowering youth to achieve their big dreams. Each child in our program is paired with
a long-term, salaried, professional mentor—a Friend—who walks alongside them from
kindergarten through high school graduation, for 12 years, no matter what.
Founded in 2017, Friends-SF is part of a nationwide network with a 30-year track record of proven
impact. We proudly serve the Bayview Hunters Point community and are committed to expanding
our reach across the Bay Area. Learn more at friendssfbayarea.org
ABOUT THE ROLE
We’re seeking an experienced Program Manager to supervise and support our team of
Professional Mentors. In this role, you’ll provide coaching, accountability, and resources to help
Mentors guide youth and families toward their goals. You’ll also collaborate with the Program
Director, build community partnerships, and help ensure program quality and fidelity.
This is a hands-on leadership role for someone who is deeply committed to equity, passionate about
youth development, and skilled at balancing accountability with inspiration.
KEY RESPONSIBILITIES
• Supervise, coach, and motivate a team of Professional Mentors, holding them accountable to
program goals, values, and performance expectations.
• Provide regular one-on-one support, feedback, and professional development opportunities for
Mentors.
• Monitor quality of services, including time spent with youth, school support, and activity
planning.
• Partner with schools and community organizations to support youth and families.
• Track program outcomes, utilize data to strengthen services, and contribute to continuous
program improvement.
• Assist with recruitment, training, and onboarding of new Mentors.
• Support family engagement events and youth enrichment activities throughout the year.
QUALIFICATIONS
Bachelor’s degree in social work, youth development, education, or related field strongly preferred.
• 4–6 years of experience working with child- or youth-serving programs (experience with under
resourced communities of color required.)
• Experience with family case management and support a plus.
• At least 2 years in a leadership or supervisory role.
• Strong management, coaching, and conflict-resolution skills.
• Excellent written and verbal communication skills; highly organized.
• Ability to build trusting relationships with staff, children, families, and partners.
• Comfortable with data tracking and reporting; proficiency in Microsoft Office 365.
• Familiarity with the Bayview Hunters Point section of San Francisco or similar communities a
plus
CHARACTERISTICS/ATTRIBUTES
• Collaborative leader/manager who is accessible and visible.
• Relational, joyful and motivational.
• Strategic thinker/proactive not reactive.
• High emotional intelligence.
• Good listener/personable, empathetic and honest.
• Reliable and dependable.
• Provides and seeks constructive feedback.
OTHER REQUIREMENTS
• Tuesday - Saturday work week. Typically, 10 am – 6 pm
• Must have your own vehicle, safe driving record and valid driver's license
• Must possess a mission-driven growth mindset, and a commitment to lifelong learning
• Commitment to building a culture of mutual accountability, inclusiveness, and respect
• Must pass drug screening
• Must pass fingerprint and background checks
WHY JOIN US?
• Be part of a national, evidence-based movement that changes lives.
• Work in a supportive, mission-driven team environment.
• Contribute to breaking cycles of poverty and empowering the next generation.
COMPENSATION & BENEFITS
Starting salary range is $70,506 - $78,340. Salary will be determined per qualifications set in our
Compensation Philosophy.
Benefits include full medical, dental, and vision coverage for employees (100% employer paid
premium on base plan); 401(k) with employer match, basic life insurance and long-term disability
insurance; 3 weeks of paid vacation and 2 weeks of paid sick leave, and 6 mental health days per
year; and generous allowances for commute and cell phone and business mileage reimbursement.
TO APPLY
A resume and cover letter are required for consideration. Please outline how your skills, interests,
professional and lived experience make you a strong fit.
Submit resumes and letters of interest to:
Tarek Azzani
Azzani Search Consultants
tazzani@azzanisearch.com
Local SF Bay Area candidates considered only - no relocation assistance offered
Friends of the Children-SF Bay Area is an Equal Opportunity Employer, committed to addressing
discriminatory practices. The equal employment opportunity policy of Friends of the Children provides
fair and equal opportunities for all employees and job applicants. Friends of the Children hires and
promotes individuals solely on the basis of their qualifications for the job to be filled.
Salary : $70,506 - $78,340