What are the responsibilities and job description for the RFL Program Administrator position at Friends of Refugees?
ROLE: RFL Program Administrator
STATUS: Part-Time, 26 hours per week
LOCATION: Onsite in Stone Mountain, GA (M-TH) with limited remote work
DIRECT SUPERVISOR: Refugee Family Literacy Manager
LAST UPDATED: March 12, 2026
Position Purpose
The RFL Program Administrator contributes to the daily operations of the Mommy & Me literacy program focused on multi-generational learning together to promote lifelong, familial language and connection. The Administrator will support the daily operation of Mommy & Me by assisting with welcoming students, enrollment and engagement, family support services, volunteer coordination, and general on-site program support. By helping with data tracking, family engagement, and program logistics, the Administrator will contribute to a welcoming, and effective learning environment for New American families.
Essential Job Functions:
Program Administration (75%)
● Create a warm, welcoming environment when greeting students, FOR guests, and volunteers.
● Orient new students on program routines, policies, and resources.
● Participate in planning and preparation for student registration for Fall and Spring semesters
● Capture student data (demographic and academic metrics), attendance, and update class rosters in information systems, including AirTable and Google Suite
● Contact students regarding attendance, enrollment, or family support, using interpretation/translation services as needed.
● Maintain and update key program documents, including adult attendance sheets, children’s class lists, name tags, PACT lists, and orientation materials.
● Support special administrative projects (e.g. children’s school photos, PACT book prep, and graduation certificates).
● Maintain and update RFL program calendars and assist with the planning, preparation, and coordination of program events.
● Collect stories of students and volunteers including quotes, narratives, and/or pictures as requested to support fundraising efforts and reports.
● Prepare Tea Time for students, supporting class transitions and other special programming.
● Substitute in children’s classes and childcare during and after regular programming, as needed.
● Participate in organization-wide projects, FOR staff meetings and events, as approved by the supervisor.
● Anticipate and deliver support to the Mommy & Me Support team.
Volunteer Coordination & Facility Support (10%)
● Collaborate with FOR staff to recruit new volunteers, including representing the program at university fairs, community events, and other recruitment activities.
● Support the Refugee Family Literacy Manager with the orientation of classroom volunteers.
● Guide volunteers to the check-in area and ensure they are properly signed in before beginning their classroom roles.
● Support volunteer appreciation gifts and events.
● Assist in maintaining inventory across three program storage areas.
● Ensure classrooms, common areas, and storage areas are organized, stocked, and prepared for daily program activities.
Family Support (15%)
● Accompany family support staff and children’s teachers on home visits and appointments
● Document and sync notes on family support needs, resources, and follow-ups from visits and meetings in information systems, including AirTable and Google Suite.
● Assist in updating and creating student resource materials that connect families to health services, children’s programs, and community supports.
● Assist with ongoing Family Support data collection, including Needs Assessment for assigned families.
Competencies:
● Hospitality-Driven: Creates a warm, welcoming environment for New American families.
● Cross-Culturally Aware: Engages respectfully with people from diverse backgrounds, faiths, and ethnic groups.
● Relational: Strong interpersonal skills, building positive relationships with students, volunteers, and staff.
● Organized & Detail-Oriented: Manages schedules, materials, and program details.
● Trustworthy & Discreet: Handles confidential student information with sensitivity and professionalism.
● Responsive Communicator: Keeps staff, volunteers, and students informed of updates and needs.
● Data-Confident: Comfortable working with large data sets and maintaining accurate program records.
● Flexible & Calm: Thrives in a fast-changing environment, while maintaining a peaceful and supportive demeanor.
● Mission-Aligned: Values education and literacy as pathways to flourishing.
Experience and Qualifications:
● Strongly supportive of FOR’s vision, mission, and core values, required.
● 2 years of work experience in a collaborative, administrative role that involved time-sensitive deadlines, organization, and attention to detail, required.
● Strong verbal and written communication and interpersonal skills; comfortable working in team environments, across departments, welcoming and interacting with large numbers of students, volunteers, and visitors weekly, required.
● Ability to quickly learn and work across various online platforms such as Google Workspace, WhatsApp, Airtable, and Canva, required.
● Fluent in English (spoken and written), required.
● 1-2 years of experience working with volunteers, required.
● Able to stand for extended periods and lift up to 15 lbs, required.
● At least 1 year of experience in a cross-cultural context or working with refugee, immigrant, or cross-cultural communities, preferred.