Care Coordinator

Friends Life Care is seeking a Care Coordinator to support members in Northern Delaware and Chester County, Pennsylvania. This hybrid role works from a home office and in the field with adults age 60 , primarily supporting members who need in-home care. The Care Coordinator maintains regular contact with assigned members and responsible parties, uses assessments to identify needs and risks, and helps connect members with appropriate supports and services.

Care Coordinators work closely with an interdisciplinary team, contribute specialized expertise, and support internal meetings, committees, and work groups as needed. This role is a strong fit for a licensed or credentialed health and wellness professional who enjoys building relationships, supporting older adults in their homes, and working with a collaborative, mission-driven team.

Role Details

• Service Area: Northern Delaware and Chester County, PA
• Hybrid: Home Office, In Office and Field-based
• Regular local travel
• Rotating on-call coverage
• Compensation range: $70,000 - $80,000

Key Responsibilities:

• Maintain regular contact with assigned members and responsible parties, providing timely follow-up and support based on the member contact schedule.
• Assess member needs, risks, and eligibility for preventive initiatives, community resources, Medicare-related services, and Friends Life Care plan benefits.
• Develop, monitor, and revise care plans that support member safety, wellness, and independence at home.
• Communicate clearly with members and responsible parties regarding continuing care agreements and available services.
• Provide rotating on-call coverage during evenings, weekends, and holidays with the Care Coordination Department.
• Collaborate with the Care Coordination team and other departments by sharing expertise, consulting on member needs, and contributing to meetings, committees, and work groups.
• Maintain accurate documentation, protect confidentiality, comply with HIPAA requirements, and follow applicable policies, procedures, and standards of practice.

Success in This Role Looks Like

• Building trusting relationships with members and responsible parties through clear, compassionate communication.
• Taking initiative, following through on member needs, and maintaining timely documentation and care plans.
• Working independently, adapting to changing needs, and balancing member-centered care with organizational resources.
• Collaborating effectively with internal teams while representing Friends Life Care’s mission and values.

Qualifications

• Degree in nursing, occupational therapy, social work, or another health and wellness-related discipline required.
• Minimum of 3 years of related health care experience required.
• Experience supporting older adults, caregivers, or families in home-based, community-based, or long-term care settings, preferred.
• Must maintain professional credentials and state licensure as appropriate and required.
• Proficiency with Microsoft programs, data entry, and department-specific technology.
• This role requires regular travel throughout the assigned service area for member visits and related responsibilities.

Friends Life Care Partners is certified as a Great Place to Work and holds a Platinum SAGECare Credential since 2022, reflecting our commitment to an inclusive, respectful, and supportive environment for employees and members.

FLCP and all of its entities provide equal employment opportunities to all employees and applicants for employment without regard to status in any protected class, including race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or military service. Equal employment opportunity applies to all terms and conditions of employment.