What are the responsibilities and job description for the Patient Coordinator position at Friends and Family Spinal Care?
Job Summary
We are seeking a dynamic and detail-oriented New Patient Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for new patients, ensuring a smooth and welcoming onboarding experience. Your expertise in medical administrative support, health information management, and electronic health records (EHR) systems will be essential to coordinate patient intake, verify insurance information, and facilitate efficient scheduling. This position offers an exciting opportunity to contribute to high-quality patient care while utilizing your strong communication skills and clinical confidentiality knowledge. If you thrive in a fast-paced environment and are passionate about delivering exceptional patient service, we want to hear from you!
Duties
- Greet new patients warmly and professionally, providing clear guidance through the registration process
- Collect, review, and verify patient demographic data, insurance details, and medical history using EMR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Schedule appointments efficiently while managing clinic calendars and coordinating with healthcare providers
- Assist patients with understanding their health insurance coverage, including Medicare and Medicaid processes
- Review medical documentation for accuracy and completeness in compliance with HIPAA and clinical confidentiality policies
- Enter and update patient records accurately within Electronic Health Record (EHR) systems and maintain organized medical records
- Collaborate with clinical staff to prepare care plans and ensure all necessary documentation is completed prior to patient visits
- Handle phone communication with professionalism, demonstrating excellent phone etiquette and customer service skills
- Support billing processes by understanding medical coding such as CPT, ICD-9/10 codes, and assisting with medical collection procedures when needed
- Maintain a clean and organized front desk area while managing filing tasks, 10-key typing, and other clerical responsibilities
Skills
- Extensive experience with EMR/EHR systems as well as CRM systems like Go High Level or Salesforce
- Knowledge of health insurance policies including Medicare, Medicaid, and commercial plans
- Proficiency in sales systems and lead follow through serving the needs of pateints
- Excellent computer skills with AI, Microsoft Office Suite (Word, Excel) and electronic health records management software
- Bilingual abilities are highly preferred to serve diverse patient populations effectively
- Prior clinic or medical office experience is essential for understanding clinical workflows and care plans
- Exceptional customer service skills combined with professional phone etiquette and communication abilities
- Ability to work efficiently in a busy healthcare environment while maintaining attention to detail
- Strong organizational skills for filing, data entry (including 10-key typing), and managing medical records
Join our team as a New Patient Coordinator where your dedication will directly impact the patient experience! We value your expertise in medical administration and your commitment to providing compassionate care. This role offers a vibrant work environment where your skills will help streamline operations while ensuring every new patient feels welcomed from their very first interaction.
Pay: $23.00 - $27.00 per hour
Expected hours: 36.0 – 40.0 per week
Benefits:
- Employee discount
- Free health screenings
- Health insurance
- Health savings account
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Wellness program
Work Location: In person
Salary : $23 - $27