What are the responsibilities and job description for the Service Consierge / Customer Service Rep position at Friendly Powersports?
Friendly Powersports is looking for a customer-focused Service Concierge to join our team in Slidell. This role is all about creating a great customer experience from start to finish. You'll be the main point of contact for service customers-making sure they feel taken care of, informed, and confident in the process.
Pay: Competitive hourly (based on experience)
What You'll Do
Pay: Competitive hourly (based on experience)
What You'll Do
- Greet and check in service customers in a professional, friendly manner
- Accurately document customer concerns and service needs
- Communicate service updates and timelines to customers
- Cash out completed service tickets and handle payments
- Answer incoming calls and assist with service-related questions
- Keep customers informed throughout the service process
- Support the service team with day-to-day customer communication
- Other duties as assigned
What We're Looking For
- Strong customer service and communication skills
- Positive, professional attitude with a team-first mindset
- Ability to stay organized and manage multiple customers at once
- Basic computer skills and ability to learn dealership systems
- Reliable and punctual
Preferred (but not required)
- Previous customer service or cashier experience
- Powersports or automotive experience
Why Friendly Powersports?
- Fast-paced, team-oriented environment
- Opportunity to grow within the company
- Employee discounts on parts, accessories, and units