What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Friendly Auto Group?
Company Overview
Friendly Auto Group is family owned and operated with a focus on a "non-corporate feel". We value the key to our success by enriching the strengths of each individual that embodies our team. Employee happiness is at the core of our values and that will be exemplified with customer satisfaction. We wholeheartedly stand behind our motto of, "Expect more, get more."
Job Summary
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all service needs are met efficiently and effectively. This role requires strong communication skills, mechanical knowledge, and a passion for customer service in the automotive industry.
Responsibilities
- Greet customers and assess their service needs with professionalism and courtesy.
- Prepare accurate estimates for repairs and services, utilizing auto estimating skills.
- Collaborate with service technicians to ensure clear communication regarding repair requirements.
- Maintain detailed records of customer interactions, service requests, and vehicle history.
- Handle cash transactions accurately while ensuring compliance with dealership policies.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Stay informed about automotive repair trends, diesel engine repair, and dealership offerings to provide informed recommendations.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Experience
- Previous experience as a Service Writer or in a similar role within the automotive industry is preferred.
- Strong mechanical knowledge and understanding of automotive repair processes are essential.
- Familiarity with cash handling procedures is required.
- Experience in automotive sales or as a mechanic is a plus.
- Proficiency in aligning customer needs with appropriate services offered by the dealership is beneficial.
Join our team as a Service Writer where your expertise will contribute to delivering exceptional service experiences for our valued customers!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Sales: 1 year (Preferred)
- Automotive: 1 year (Required)
- Service writing: 1 year (Preferred)
Work Location: In person
Salary : $60,000 - $100,000