Key Holder/Coordinator - Retail

Job description:

Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service.

We offer bundled benefits; eligibility for a discretionary bonus; 401(k) match. You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together.

Friedman's Home Improvement is looking for a Coordinator in our Santa Rosa retail location. This leader in Customer Service/Front End is a key carrying Manager on Duty who provides supervision of store operations and leads Team Members in an environment that is customer focused and grand opening ready. No previous hardware store knowledge is needed.

Essential Duties and Responsibilities

• Provide management level support to all customers and Team Members in the store
• Own the daily pulse, flow and activities of the business channel/department and all Team Members within it
• Drive customer service and Team Member engagement throughout the store
• Connection with Team Member is ever-present with a daily check in process and constant teaching, feedback, and coaching on TM performance as it relates to process, procedures, and values
• Set the retail pace and expectations for the Department through managing Department Heads and Team Members, making sure they have the knowledge and tools to be successful day-to-day as a Values based leader
• Manager on Duty to include key carrier responsible for opening and closing building, all aspects of the facility and activities on-site during shift. Safety, security, emergencies. Alarm and fire codes
• Mentor, coach and train Department Heads and Team Members with product knowledge, technical and interpersonal skills to develop and strengthen the team
• Assign duties and follow up with TMs to ensure timely completeness and accuracy
• Determine work procedures, prepare work schedules, and expedite workflow for departmental Team Members

Education and/Experience

• Advanced education or training from college or university, with 4 years in a retail environment or equivalent combination of education and/or experience
• Minimum mid-level management background with exceptional supervisory skills

Knowledge Skill and Abilities

• Experience with Microsoft Office (Outlook, Word, Excel)
• Microsoft D365 experience is preferred
• Ability to lead, develop and grow a team
• Develop and maintain strong cross-functional relationships
• Excellent organizational and communication skills
• Ability to follow through issues to resolution

Location/Hours: This is a non-exempt position located at the Friedman’s Home Improvement retail store in Sonoma County (Santa Rosa, Petaluma, or Sonoma). Hours are to meet the needs of the retail business and typically vary from 4:00am-9:00pm, Sunday through Saturday. Manager on Duty shifts are monthly rotating morning, mid and closing shifts.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Job Type: Full-time

Pay: $27.00 - $39.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $27 - $39