What are the responsibilities and job description for the Client Service Representative at Social Security Disability Law Firm position at Friedman Law Firm, PC?
Overview
We are seeking a dedicated and compassionate Client Service Representative to join our Social Security Disability Law Firm. In this role, you will be the first point of contact for clients, providing support and guidance throughout their disability claims process. Your focus will be on delivering exceptional client service while efficiently managing case inquiries, follow-ups, and administrative tasks. The ideal candidate will demonstrate sound judgment, attention to detail, and the ability to handle a high volume of calls with professionalism and sensitivity.
Duties
- Answer client questions promptly and accurately, providing clear information about the firm’s procedures and Social Security Administration practices.
- Follow up with new leads to ensure they receive timely assistance and information.
- Quickly review case files to gather relevant information necessary for case progression or resolution.
- Escalate questions or concerns that require further attention to appropriate team members or supervisors.
- Remain focused on each inquiry, ensuring thorough follow-through from initial contact to resolution.
- Learn and adhere to the firm’s procedures and SSA regulations to provide consistent and compliant support.
- Attend to both routine and complex decisions, such as correcting discrepancies and updating firm records accurately.
- Manage a high volume of calls with compassionate discipline, demonstrating sensitivity to clients’ challenges while maintaining efficiency.
- Maintain detailed documentation of client interactions and case updates in the firm’s record system.
Skills
- Excellent communication skills with the ability to listen actively and respond empathetically.
- Strong organizational skills with keen attention to detail for reviewing files and managing multiple inquiries simultaneously.
- Sound judgment in handling sensitive client information and making routine or complex decisions.
- Ability to learn quickly about SSA practices, legal procedures, and firm policies.
- Professional demeanor with a focus on providing compassionate service under pressure.
- Proficiency in using office software systems for documentation and case management.
- Ability to remain focused, disciplined, and fair when managing a high volume of calls and inquiries.
This position offers an opportunity to be an essential part of a dedicated legal team committed to advocating for individuals seeking Social Security Disability benefits. If you are empathetic, organized, and eager to make a difference in clients’ lives, we encourage you to apply.
Pay: $20.00 - $28.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $20 - $28