What are the responsibilities and job description for the Client Relationship Manager position at Freyr Solutions?
About the Role
We are seeking an experienced Client Relationship Manager to manage strategic client relationships and serve as the primary point of contact for assigned accounts. This individual will work closely with clients and cross-functional teams to ensure successful delivery of services while identifying opportunities to strengthen long-term partnerships.
This is an excellent opportunity for professionals with experience in client success, account management, customer relationship management, or life sciences consulting who enjoy building trusted client relationships and driving business growth.
Client Relationship Manager
Work Location: Princeton NJ - Remote
Employment Type: Full-Time
Travel: Occasional travel may be required based on business needs.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with clients.
- Understand client business objectives and regulatory priorities.
- Coordinate with internal regulatory, delivery, and technical teams to ensure successful project execution.
- Monitor project progress and proactively resolve issues.
- Prepare and present account reviews, status reports, and business updates.
- Track key account metrics and client satisfaction.
- Identify opportunities to expand existing client relationships.
- Support contract renewals and collaborate with business development teams.
- Act as the voice of the client within the organization to ensure exceptional customer experience.
Required Qualifications
- Bachelor's degree in Life Sciences, Business, or a related field.
- Proven experience in Client Relationship Management, Account Management, Customer Success, or similar client-facing roles.
- Excellent communication, presentation, and stakeholder management skills.
- Experience managing multiple client accounts simultaneously.
- Strong analytical and problem-solving abilities.
- Experience working with CRM platforms and reporting tools.
- Ability to collaborate effectively with cross-functional and global teams.
- Customer-focused mindset with excellent organizational skills.
Preferred Qualifications
- Experience within the Life Sciences, Pharmaceutical, Biotechnology, CRO, or Regulatory Services industry.
- Knowledge of Regulatory Affairs, Pharmacovigilance, Clinical Research, or Quality Management.
- MBA, MS, or other relevant professional certifications are preferred.
Why Join Freyr?
- Work with a global leader serving 2,100 life sciences organizations worldwide.
- Collaborate with 2,500 regulatory professionals across multiple countries.
- Build relationships with leading pharmaceutical, biotechnology, and medical device companies.
- Fully remote work environment with global exposure.
- Career growth opportunities within a rapidly expanding organization.
Equal Opportunity Employer
Freyr Solutions is an Equal Opportunity Employer committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.