Warranty Engineer

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

401K Match: Save for retirement with the company's help.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Health Insurance: Rely on comprehensive services whenever you need it.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Vacation: We offer time off to refresh and recharge.

Plymouth, MI

Hybrid Work

Freudenberg-NOK General Partnership

Warranty Engineer

Responsibilities

• Support the implementation and optimization of warranty processes across American (USMCA) production partner sites.
• Conduct detailed customer warranty liability rate / root cause analyses, and warranty regression (predictive analyses based on historical data), to identify root causes of field issues, to drive corrective actions, and for warranty cost reduction.
• Analyze warranty field data and create standard reports for internal and external stakeholders.
• Assist in warranty case handling and field failure investigations.
• Plan and execute audits and/or visits at FNST sites, customers, product review areas, or dealers as required for problem solving and to reduce incidence rates.
• Provide operational support to sites during quality issues and NTF (No Trouble Found) processes.
• Support the evaluation of customer-specific requirements in collaboration with sales, site teams, and Legal.
• Assist in coordinating warranty-related discussions and negotiations with OEMs and suppliers.
• Participate in internal audits and contribute to continuous improvement initiatives.
• Maintain and improve warranty KPIs and dashboards.
• Collaborate with cross-functional teams (Quality, Engineering, Operations, Sales, Accounts Payable, and Legal) to ensure high quality, continuous improvement, robust manufacturing, problem-solving, preventive measures, and ensuring low debit charges.
• Support lessons-learned processes and knowledge sharing across regions.
• Facilitate data mining of NHTSA and enthusiast internet blogs for assisting in early warning detection and problem solving of system concerns influencing component performance. 
• Facilitate notification and training of sales personnel and the various sites of Warranty Related topics such as Customer Portals and Customer Specific Requirements.
• Represent FNST and participate with trade associations such as AIAG, MEMA, Etc. to stay current on industry standards and practices.
• Willingness to travel within North America (up to 20%).
  
  

Qualifications

• Bachelor’s degree in Engineering, preferably Mechanical Engineering, Industrial Engineering, or Quality Management Systems.
• 2–5 years of experience in quality, warranty, application engineering or customer support roles, ideally in the automotive or automotive supplier industry.
• Experience in field failure analysis and warranty procedures.
• Technical knowledge of sealing products is a plus.
• Familiarity with quality standards (e.g. ISO/TS 16949, IATF 16949) and automotive defect analysis.
• Proficiency in quality tools and statistical methods (e.g. 8D, 5-Why, Ishikawa).
• Strong analytical skills and experience with data analysis tools (e.g. Excel, Power BI, Minitab).
• Excellent communication and intercultural collaboration skills.
• Customer orientation, consulting competence, and flexibility.
• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.