Inside Sales Specialist

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

401K Match: Save for retirement with the company's help.

Health Insurance: Rely on comprehensive services whenever you need it.

Vacation: We offer time off to refresh and recharge.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Plymouth, MI

Hybrid Work

Freudenberg-NOK General Partnership

You support our team as

Inside Sales Specialist

Responsibilities

• Support Account Managers with new business development activities, including customer follow-up and lead support.
• Serve as a focal point for customer inquiries and ensure requests are processed within established Sales Lead Time goals.
• Prepare, track, and follow up on customer quotes to obtain feedback and support quote-to-order conversion.
• Maintain accurate Customer Master Data and customer pricing in SAP.
• Ensure timely and complete CRM documentation and act as a CRM process expert for the team.
• Work closely with Sales and Operations to ensure customer specifications are accurate and aligned to written documents and quotes.
• Support continuous improvement efforts, monthly reporting, and data-driven initiatives to exceed customer expectations.
  
  

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• Inside Sales or Customer Service experience, preferably with SAP.
• Strong verbal and written communication skills with confidence in phone-based customer interaction.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office; experience with ERP and CRM systems required. Strong Excel skills are a plus.
• Ability to build strong internal and external partnerships to achieve business goals.
• Self-starter with a positive, flexible, “can-do” mindset and strong problem-solving skills; familiarity with ISO, AS, or lean manufacturing environments is helpful.
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.