Receptionist/Tutor

SUPERVISORY RESPONSIBILITIES 

None.

SUMMARY 

Under general supervision of the assigned supervisor, serves as cross-functional clerical support for the SOUL team.  Responds to questions and/or directs to appropriate staff member or program.  Ensures the front desk operates smoothly and efficiently.  Provides tutoring services to assigned students.  

Assist in the fulfillment of the Organization’s vision and mission.

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Provide daily tutoring services to students on a pre-arranged schedule.

Maintain records of tutoring hours. 

Collaborates with SOUL faculty to provide support in all areas of instruction.   

Answers phones, welcomes visitors, answers questions as able, provides requested information, and/or directs to appropriate team members or programs as needed.  

Maintains professional demeanor in all interactions with employees, students, and the public at large.   

Maintains highest level of confidentiality at all times, including but not limited to student records and other sensitive information.  

Travels for work related business using reliable transportation.

Maintains regular attendance and punctuality. 

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• High school diploma or GED. 
• Bachelor’s degree preferred.

EXPERIENCE:

• Minimum of two (2) years of experience working with high school students and the public.

OTHER QUALIFICATIONS:

Proficient in Microsoft Office Suite and related business software.  

Effective presentation, written and verbal communication skills. 

Ability to multi-task and prioritize work in high volume, fast-paced work environment while meeting established deadlines. 

Proven ability to work collaboratively with others.  

Ability to display discretion and insight when dealing with others.  

Excellent interpersonal and communication skills that contribute to a respectful and collaborative work environment. 

Bilingual English/Spanish or other secondary language preferred based on the needs of the clients and population served. 

Ability to: 

•    Plan, prioritize, and organize work effectively; 

•    Work effectively with diverse individuals; 

•    Work in a fast-paced environment; 

•    Work independently and be a self-starter; 

•    Establish and maintain effective working relationships with co-workers, employees, & public

•    Take direction from supervisory staff.

Willing to work non-traditional hours and days to meet the needs of this position.

Maintain a valid California driver’s license, reliable transportation, and auto insurance in compliance with state law, and meet the organization’s insurance requirements for operating organization vehicles.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear.  The employee frequently is required to stand, walk, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed largely in an office environment. The noise level in the work environment is usually low to moderate.  Temperatures are usually controlled and moderate.  Hours worked are generally during normal business hours.  Occasionally, hours of work will extend into the evening hours and weekends.  Occasionally travel between location sites is required. Must adapt to a variety of work environments. 

Note:  The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required.  Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC.

REV. 5/27/2026