What are the responsibilities and job description for the VIP Helpdesk Support Specialist position at Freshtechit?
Our client, a leading financial organisation are seeking a VIP Executive Support Specialist to provide support to their most senior leaders. This role is a unique hybrid of elite systems engineering and high-touch hospitality, requiring someone who can manage complex technical infrastructures while maintaining the polish and discretion necessary for C-Suite interaction.
You will be the primary technology partner for the Executive Office, ensuring that the firm’s leadership remains connected, secure, and productive, whether in the boardroom, at home, or traveling internationally.
Key Responsibilities
- Executive Technology Concierge: Act as the dedicated point of contact for C-Suite executives and Board members, providing rapid-response support for hardware, software, and secure remote access.
- High-Stakes Event Leadership: Own the technical success of Board meetings and high-profile hybrid events, managing enterprise A/V, Zoom/Teams Rooms, and real-time troubleshooting.
- Infrastructure Engineering: Balance daily support with long-term engineering projects, including Intune deployments, PowerShell automation, and Windows-based VDI management.
- Secure Global Mobility: Provision and secure executive "travel kits," validating international connectivity and VPN protocols to ensure seamless global operations.
- Tailored Coaching: Provide 1-on-1 technology briefing and "concierge-style" onboarding for new executives, focusing on Microsoft 365 productivity and AI-enabled tools.
Required Qualifications
- Industry Experience: Solid commercial experience in IT support, with experience of VIP or Executive support capacity (Financial Services or Legal experience is highly preferred).
- Technical Mastery: Advanced expertise in the Microsoft 365 E5 suite, Entra ID (Azure AD), and Intune/Endpoint Manager.
- Platform Breadth: Expert-level knowledge of Windows, macOS, iOS, and Android platforms.
- Engineering Skills: Hands-on experience with scripting (PowerShell) and Group Policy (GPO) administration.
- Communication: Ability to translate complex cybersecurity and technical concepts into concise, actionable advice for non-technical senior leaders.
Candidate Profile
- Discretion: You have a proven track record of handling sensitive, confidential information with absolute integrity.
- Poise: You remain calm and effective in high-pressure situations, such as technical failures during live executive presentations.
- Proactivity: You don’t wait for tickets; you anticipate technical friction points and resolve them before they impact the leadership team.
- Flexibility: Willingness to travel on short notice and provide after-hours support during critical executive movements.
We are offering a competitive package benefits.
The role requires you to be onsite 5 days a week.
Please contact hello@freshtechit.com for more details.