Senior Technical Project Manager

National Water Services is hiring a Senior Project Manager to lead our Microsoft Dynamics 365 Business Central ERP implementation. This is a permanent, full-time position reporting to the CFO. The Project Manager is the NWS-side counterparty to our Systems Integrator (RSM) and owns business requirements mapping, change-order discipline, data migration, and Go-Live acceptance. A secondary responsibility is to mentor an internal NWS employee in project-management fundamentals through the engagement.

■   End-to-end project management of the Business Central ERP implementation from Solution Verification through go-live and stabilization.

■   Translation of business requirements into the RSM implementation plan; review of design documents; pre-empting change-order surprises.

■   Data migration workstream — extraction, cleansing, mapping, and load from legacy systems (FileMaker, PWT, QuickBooks) into Business Central.

■   Steering Committee facilitation — agenda, status, decisions, RAID log, and one-page weekly status reporting that the CEO and Board can rely on.

■   Change-order review and budget discipline; ensuring scope stays within approved boundaries and elevating exceptions for SteerCo decision.

■   Go-Live Authorization sign-off with named acceptance criteria; 30-day stabilization plan.

■   Mentorship of an internal NWS team member in project-management fundamentals throughout the engagement.

■   Coordination across the Customer Service, Field Operations, Finance, and IT functions during requirements gathering, testing, and rollout.

■   Minimum 7 years of project management experience in enterprise technology implementations.

■   Direct client-side experience implementing Microsoft Dynamics 365 Business Central through go-live on at least one engagement. We are looking for someone who has been the customer-side owner, not the Systems Integrator delivery lead.

■   Hands-on experience with data migration on an ERP cutover — extraction, cleansing, mapping, and load — not just supervised it.

■   Experience working alongside a Systems Integrator (RSM, Avanade, Hitachi Solutions, Sikich, Velosio, HSO, or similar) and managing change orders, scope discipline, and Solution Verification cadence.

■   Operating-company background — at least 3 years inside a company in a delivery or PMO role, not pure consultancy.

■   Field-service or distributed-operations context — water, HVAC, refrigeration, vending, utilities, last-mile, or similar businesses where technicians or contractors operate in the field.

■   Experience with custom Power Pages portal implementations or custom front-end work on Business Central.

■   Has worked through a system retirement (legacy to modern), ideally including QuickBooks, FileMaker, or similar small-business-era tooling.

■   Private-equity-backed operating company exposure — comfortable with monthly board reporting cadence and operating-partner reviews.

■   Change-management qualification (Prosci ADKAR or equivalent).

■   Mentorship experience — has developed a junior PM from beginner to independent operator.

■   Required: PMP (or PgMP, Prince2 Practitioner) — must be current and earned. If not currently held, candidate must obtain within 6 months of start as a condition of the role.

■   Preferred: Lean Six Sigma Green or Black Belt; Microsoft Dynamics 365 Business Central Functional Consultant Associate or Project Manager Specialty.

■   Reads a Solution Verification Document critically — can identify SI over-promising and pre-empt change-order surprises.

■   Working familiarity with Business Central's data model and the AL (Application Language) extension framework. No coding required, but candidate should understand what is standard vs. customization, and what creates long-term maintenance debt.

■   Can build and maintain a portfolio tracker with named owners, dollarized milestones, and an operating cadence.

■   Power BI or comparable dashboard literacy — can read, interpret, and challenge KPI dashboards.

■   Vendor and SI management — knows where SIs typically over-promise and how to hold them to scope.

■   Steering Committee facilitation — runs the agenda, captures decisions, drives accountability between meetings.

■   Operator mindset. Has been on the client side of an SI relationship and knows how to extract value without being captured by the consultancy.

■   High agency. Sees a gap and fills it before being asked. Doesn't wait for perfect conditions.

■   Direct, low-ego communicator. Comfortable raising issues early; comfortable disagreeing in the room without making it personal.

■   Comfortable in ambiguity. Will ship a useful draft today rather than a perfect deliverable in three weeks.

■   Mentorship instinct. Actively develops the people working alongside them; a structured PM apprenticeship for our internal team member is part of the role.

■   Comfortable saying no. To the team pushing to replicate legacy workarounds in the new system; to the SI proposing scope expansion outside budget; to the CEO when needed.

■   Reports to: CFO.

■   Key working relationships: CEO, CSO, RSM lead PM, RSM Tech Advisory partner, and the broader NWS leadership team.

■   Direct reports: none initially.

■   Travel: approximately 15–20% during the implementation phase; declining thereafter.

■   Onsite expectation: minimum 3 days per week onsite during the ERP implementation; settling per the standard NWS hybrid pattern post-go-live.

■   Employment terms: permanent, full-time, W-2.