What are the responsibilities and job description for the Customer Service Representative III position at Freshpoint?
JOB SUMMARY
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
RESPONSIBILITIES
As the first point of contact, the Customer Service Representative- Inside Sales Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
Can perform the Customer Service Level I and II responsibilities. These responsibilities include but are not limited to: handling simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports, supports new customer onboarding, answering general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues. Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training. This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence.
Responsible for training new colleagues, has specific account ownership responsibilities for impactful customer experience including growth and retention and engages heavily with the sales colleagues.
Has specific account territory management responsibilities to create an impactful customer experience, sales growth and retention of the customer’s business.
Partners with multiple departments such as merchandising and operations regarding their specific customer territory.
Performs other duties as directed by management.
EDUCATION
High school diploma or equivalent.
EXPERIENCE
2 plus years prior outside foodservice sales coordination or customer support experience
SKILLS
Strong verbal and written communication skills and the ability to present information clearly and professionally.
Able to work in a fast pace environment
Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously.
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications.
Proactive in contributing to personal growth and organizational success.