Regional Service Management Lead

Are you passionate about delivering exceptional IT services and building strong relationships with business leaders? We are looking for a Regional Service Management Lead to act as the local face of IT, ensuring the seamless operation of technology services across our global offices. This is a fantastic opportunity to join a forward-thinking organisation and play a critical role in shaping the future of IT service management.

About the Role

As a Regional Service Management Lead, you will be the primary point of contact for IT services in your designated region, working closely with senior business stakeholders to ensure their technology needs are met. You will collaborate with global IT teams to drive service excellence, oversee regional service performance, and ensure the successful adoption of new technology solutions.

What You’ll Do:

• Build strong relationships with senior stakeholders to understand and address regional IT needs
• Ensure seamless IT service delivery by working closely with global and local service teams
• Drive technology adoption and change management within your region
• Manage local IT service providers and ensure service levels meet expectations
• Identify and implement service improvements, ensuring business priorities are met
• Support major incident management to minimise disruption and communicate effectively with business leaders
• Oversee regional IT budgets, optimising service costs while maximising value

What We’re Looking For:

• Experience in IT service management, stakeholder engagement, and major incident management
• Strong problem-solving, analytical, and influencing skills
• Proven ability to drive technology adoption and service improvements
• Excellent communication skills, with the ability to translate technical concepts for non-technical audiences
• Ability to manage third-party vendors and oversee service delivery
• Familiarity with ITSM tools (e.g., ServiceNow) and modern service management practices
• A collaborative, professional, and proactive mindset

Why Join Us?

• Work in a dynamic, global environment with diverse teams and business leaders
• Drive meaningful technology improvements that impact business success
• Be part of an inclusive, forward-thinking organisation that values innovation and service excellence
• Competitive compensation and professional development opportunities

If you’re excited about driving IT service excellence and working in a dynamic global environment, we’d love to hear from you! Apply now to be part of a team that is transforming technology services for the future.

For individuals assigned and/or hired to work in New York and California or reporting to someone in those states, Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $200,000 to $250,000.

EEO Statement

Freshfields US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment.

Disability Accommodation for Applicants to Freshfields US LLP

Freshfields US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at BusinessServicesRecruitment@Freshfields.com , or you can send your resume to BusinessServicesRecruitment@Freshfields.com , or you can call us at 1-212-277-4000.