What are the responsibilities and job description for the Senior Director of Operations & Transformation position at FreshDirect?
Brief Description
About Us
At FreshDirect, we are reinventing the grocery experience.
Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.
It’s grocery shopping reimagined — and we’re just getting started.
If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.
The Role
The Senior Director of Operations & Transformation is responsible for driving operational excellence, strategic initiatives, and enterprise-wide transformation efforts across the organization. This leader will partner with executive stakeholders to improve business performance, optimize processes, and implement scalable solutions that support growth, efficiency, and customer experience.
Reporting to the Chief Operating Officer, the role will lead cross-functional projects that enhance organizational effectiveness and drive measurable business impact.
What You’ll Do
What You’ll Bring
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
What You’ll Love About Working Here
$170,000-$200,000
Total Rewards & Benefits
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
About Us
At FreshDirect, we are reinventing the grocery experience.
Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.
It’s grocery shopping reimagined — and we’re just getting started.
If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.
The Role
The Senior Director of Operations & Transformation is responsible for driving operational excellence, strategic initiatives, and enterprise-wide transformation efforts across the organization. This leader will partner with executive stakeholders to improve business performance, optimize processes, and implement scalable solutions that support growth, efficiency, and customer experience.
Reporting to the Chief Operating Officer, the role will lead cross-functional projects that enhance organizational effectiveness and drive measurable business impact.
What You’ll Do
- Lead high-impact transformation and continuous improvement initiatives across the business.
- Identify opportunities to improve operational efficiency, productivity, and scalability.
- Partner with leaders across Operations, Supply Chain, Transportation, Manufacturing, Technology, and other functions to drive performance improvements.
- Establish and track KPIs, leveraging data and analytics to support decision-making and business outcomes.
- Develop and implement standardized processes, governance, and best practices.
- Lead complex cross-functional projects from strategy through execution.
- Drive change management efforts to ensure successful adoption of new processes and initiatives.
- Serve as a trusted advisor to executive leadership on operational strategy, performance, risks, and opportunities.
What You’ll Bring
- 10 years of leadership experience in operations, transformation, continuous improvement, consulting, or a related field.
- Proven success leading large-scale operational and business transformation initiatives.
- Strong people leadership skills with experience building, developing, and motivating high-performing teams.
- Strong project management, change management, and stakeholder leadership skills.
- Experience driving process improvement and operational excellence in a fast-paced environment.
- Strong analytical and problem-solving capabilities with a data-driven approach.
- Bachelor's degree required; MBA or advanced degree preferred.
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
What You’ll Love About Working Here
- A fast-paced, innovative environment where ideas turn into action
- Opportunities for growth — many of our leaders have risen through the ranks
- Direct impact on how thousands of customers experience food every day
$170,000-$200,000
Total Rewards & Benefits
- Competitive compensation and comprehensive benefits
- PTO, Safe & Sick Time, and Paid Holidays
- Medical, Vision, Dental, and Voluntary Disability coverage
- 401(k) with employer match and Life Insurance
- State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
- Onsite FREE parking
- FREE employee shuttle bus service from nearby Subway station
- Training, leadership development, and tuition discount at local colleges
- 20% employee discount on FreshDirect online orders and Brooklyn wine store
- Minimum 50% employee discount at our onsite employee market
- Mobile phone discounts through partnerships with T-Mobile and Verizon
- Gym membership discounts through NYSC
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
Salary : $170,000 - $200,000