What are the responsibilities and job description for the Product Manager - Operations / Supply Chain position at FreshDirect?
Brief Description
About Us
At FreshDirect, we are reinventing the grocery experience.
Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.
It’s grocery shopping reimagined — and we’re just getting started.
If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.
The Role
As a Product Manager supporting Operations, you will own and execute the strategy, development, and optimization of critical systems that power FreshDirect’s end-to-end fulfillment and delivery network and internal user experience. Reporting directly to the President, this role operates at the intersection of technology and operations—driving initiatives that improve efficiency, scalability, and service levels across inventory, warehouse, and last-mile delivery operations. You will partner cross functionally with Engineering, Operations, Analytics, and other business leaders to deliver data driven solutions that enhance both the customer experience and operational performance, while aligning closely with FreshDirect’s broader strategic priorities.
What You’ll Do
Product Execution & Ownership
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
What You’ll Love About Working Here
$135,000 – $165,000
Total Rewards & Benefits
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
#DM1-LI
Requirements
What You’ll Do
Product Execution & Ownership
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
Total Rewards & Benefits
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
About Us
At FreshDirect, we are reinventing the grocery experience.
Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.
It’s grocery shopping reimagined — and we’re just getting started.
If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.
The Role
As a Product Manager supporting Operations, you will own and execute the strategy, development, and optimization of critical systems that power FreshDirect’s end-to-end fulfillment and delivery network and internal user experience. Reporting directly to the President, this role operates at the intersection of technology and operations—driving initiatives that improve efficiency, scalability, and service levels across inventory, warehouse, and last-mile delivery operations. You will partner cross functionally with Engineering, Operations, Analytics, and other business leaders to deliver data driven solutions that enhance both the customer experience and operational performance, while aligning closely with FreshDirect’s broader strategic priorities.
What You’ll Do
Product Execution & Ownership
- Translate the company’s product and strategic vision for Operations and Supply Chain into clear product roadmaps and actionable initiatives across inventory, warehouse management, fulfillment, and delivery optimization.
- Drive execution of prioritized initiatives, ensuring alignment with company goals around efficiency, cost optimization, service levels, and customer satisfaction.
- Partner closely with leadership and cross functional teams to operationalize strategy, manage trade-offs, and deliver measurable business impact.
- Identify opportunities to improve supply chain performance, reduce waste, and increase speed and accuracy across the fulfillment lifecycle.
- Continuously evaluate and enhance internal tools and workflows used by warehouse teams, planners, and logistics partners.
- Partner closely with Supply Chain and Operations teams to design and enhance UX tools and user experiences that provide accurate, real-time data, enabling effective decision-making across inventory, fulfillment, and logistics.
- Collaborate with cross-functional stakeholders (Engineering, Analytics, and Business teams) to build and refine UX tools that deliver clear visibility into product availability, demand, and operational performance—empowering teams to plan effectively and maintain the right product mix.
- Leverage operational metrics (e.g., fill rate, order accuracy, delivery SLAs, inventory turns) to inform prioritization and product improvements.
- Define success metrics and KPIs and use data insights to iterate and scale solutions.
- Balance end customer experience with internal operator needs (warehouse associates, drivers, planners).
- Incorporate user feedback, frontline insights, and system data to build intuitive, high-impact tools.
- Lead agile ceremonies including sprint planning, backlog grooming, and release management.
- Ensure timely, high-quality delivery of features in a fast-paced, operationally complex environment.
- Communicate product vision, roadmap, and progress to senior leadership and cross-functional partners.
- Drive alignment, manage trade-offs, and influence decision making across teams.
- Champion innovative solutions across automation, forecasting, routing, and supply chain visibility.
- Build for scale to support business growth, peak demand periods, and evolving operational needs.
- Bachelor’s degree in Business, Engineering, Computer Science, Supply Chain, or a related field (MBA a plus).
- 4-6 years of product management experience, with a strong track record of delivering impactful, data driven products.
- Experience in supply chain, logistics, fulfillment, or e-commerce operations (grocery or perishable goods industry experience strongly preferred).
- Strong understanding of warehouse operations, inventory systems, and/or last-mile delivery networks.
- Proven ability to work cross-functionally in fast-paced, high-growth environments.
- Deep analytical skills with experience using data to drive prioritization and performance improvements.
- Experience with Agile methodologies and tools such as Jira, Confluence, or similar.
- Experience with Power BI or similar data visualization tools is a plus.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
What You’ll Love About Working Here
- A fast-paced, innovative environment where ideas turn into action
- Opportunities for growth — many of our leaders have risen through the ranks
- Direct impact on how thousands of customers experience food every day
$135,000 – $165,000
Total Rewards & Benefits
- Competitive compensation and comprehensive benefits
- PTO, Safe & Sick Time, and Paid Holidays
- Medical, Vision, Dental, and Voluntary Disability coverage
- 401(k) with employer match and Life Insurance
- State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
- Onsite FREE parking
- FREE employee shuttle bus service from nearby Subway station
- Training, leadership development, and tuition discount at local colleges
- 20% employee discount on FreshDirect online orders and Brooklyn wine store
- Minimum 50% employee discount at our onsite employee market
- Mobile phone discounts through partnerships with T-Mobile and Verizon
- Gym membership discounts through NYSC
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
#DM1-LI
Requirements
What You’ll Do
Product Execution & Ownership
- Translate the company’s product and strategic vision for Operations and Supply Chain into clear product roadmaps and actionable initiatives across inventory, warehouse management, fulfillment, and delivery optimization.
- Drive execution of prioritized initiatives, ensuring alignment with company goals around efficiency, cost optimization, service levels, and customer satisfaction.
- Partner closely with leadership and cross functional teams to operationalize strategy, manage trade-offs, and deliver measurable business impact.
- Identify opportunities to improve supply chain performance, reduce waste, and increase speed and accuracy across the fulfillment lifecycle.
- Continuously evaluate and enhance internal tools and workflows used by warehouse teams, planners, and logistics partners.
- Partner closely with Supply Chain and Operations teams to design and enhance UX tools and user experiences that provide accurate, real-time data, enabling effective decision-making across inventory, fulfillment, and logistics.
- Collaborate with cross-functional stakeholders (Engineering, Analytics, and Business teams) to build and refine UX tools that deliver clear visibility into product availability, demand, and operational performance—empowering teams to plan effectively and maintain the right product mix.
- Leverage operational metrics (e.g., fill rate, order accuracy, delivery SLAs, inventory turns) to inform prioritization and product improvements.
- Define success metrics and KPIs and use data insights to iterate and scale solutions.
- Balance end customer experience with internal operator needs (warehouse associates, drivers, planners).
- Incorporate user feedback, frontline insights, and system data to build intuitive, high-impact tools.
- Lead agile ceremonies including sprint planning, backlog grooming, and release management.
- Ensure timely, high-quality delivery of features in a fast-paced, operationally complex environment.
- Communicate product vision, roadmap, and progress to senior leadership and cross-functional partners.
- Drive alignment, manage trade-offs, and influence decision making across teams.
- Champion innovative solutions across automation, forecasting, routing, and supply chain visibility.
- Build for scale to support business growth, peak demand periods, and evolving operational needs.
- Bachelor’s degree in Business, Engineering, Computer Science, Supply Chain, or a related field (MBA a plus).
- 4-6 years of product management experience, with a strong track record of delivering impactful, data driven products.
- Experience in supply chain, logistics, fulfillment, or e-commerce operations (grocery or perishable goods industry experience strongly preferred).
- Strong understanding of warehouse operations, inventory systems, and/or last-mile delivery networks.
- Proven ability to work cross-functionally in fast-paced, high-growth environments.
- Deep analytical skills with experience using data to drive prioritization and performance improvements.
- Experience with Agile methodologies and tools such as Jira, Confluence, or similar.
- Experience with Power BI or similar data visualization tools is a plus.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
Total Rewards & Benefits
- Competitive compensation and comprehensive benefits
- PTO, Safe & Sick Time, and Paid Holidays
- Medical, Vision, Dental, and Voluntary Disability coverage
- 401(k) with employer match and Life Insurance
- State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
- Onsite FREE parking
- FREE employee shuttle bus service from nearby Subway station
- Training, leadership development, and tuition discount at local colleges
- 20% employee discount on FreshDirect online orders and Brooklyn wine store
- Minimum 50% employee discount at our onsite employee market
- Mobile phone discounts through partnerships with T-Mobile and Verizon
- Gym membership discounts through NYSC
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
Salary : $135,000 - $165,000