Account Relationship Manager

Brief Description

About FreshDirect

At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes – faster, fresher, and smarter than anyone else.

We’re not just a food company – we’re a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest-quality ingredients, then use smart data, automation, and logistics to get them to our customers’ doors at peak freshness. It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us.

Position Summary

FreshDirect Business is a high focus priority within the FreshDirect enterprise and we're looking for a talented, hungry sales contributor who will be responsible for direct, proactive customer interactions every day with valued customers with the objective of managing, retaining & growing all accounts.

High-Level Goals

• Account Portfolio Revenue Growth
• Account Portfolio Satisfaction & Retention
  
  

What You’ll Do

• Own relationship development primarily via phone, email and in-person visits, with an exclusive group of FreshDirect's most valuable B2B customers & partnerships by continuously identifying and capitalizing on sales growth opportunities while ensuring customer satisfaction.
• Engage in high volume inbound and outbound calls, using optimal communication methods and talk points to always have eye on meeting and exceeding customer and personal objectives.
• Maintain an ongoing sales mindset for all customers to identify opportunities and drive for wallet share growth. Work with Marketing team to design new campaigns & promotions for targeted audiences.
• Educate, advise and consult on our innovative services like recurring order reservations, and main categories such as Fruit, Dairy, Snack, Beverage, Alcohol & Catering for business customers.
• Conduct and evaluate regular customer business reviews to identify opportunities for upsell and cross-sell via increased products they aren’t already purchasing and/or other locations we can provide service for.
• Proactively build strong client relationships by identifying opportunities to expand partnerships which may include hosting on-site visits resulting in increased shared of their food and service budget.
• Assist with customers whose order patterns are in decline. Help address any concerns, determine if and how recapture spend to ensure their success to maximize customer retention.
• Lead by example, with focus on meeting and exceeding goals for outbound outreaches via phone & email, customer retention and revenue growth.
• Be the voice of the customer and work cross-functionally with internal partners to communicate & mitigate customer service & experience issues. Advocate for customer needs, coordinating with cross-functional partners to resolve issues and strengthen the customer experience.
• Work directly with Corporate Concierge Associates to ensure all inbound requests & requirements are satisfied in a timely & successful manner.Continuously monitor industry shifts and innovations to drive competitive advantage and business growth.
  
  

Salary Range $90,000 - $106,000

What You’ll Bring

• Minimum 2 years of B2B account management or sales experience, with proven success in customer satisfaction, retention, and revenue growth.
• Strong desire and ability to make high-volume outbound sales and relationship management calls.
• Excellent communication, consultative selling, and customer service skills.
• Proactive, self-motivated, and results-oriented approach with strong organizational and time management skills.
• Confidence throughout the sales cycle — from outreach and follow-up to closing and retention.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word); Salesforce experience a plus.
• Experience in food service or office product sales is preferred but not required.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.
• Open-mindedness toward new tools, methods, and processes that enhance success.
  
  

What We Offer

• Competitive compensation and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Paid time off, holidays, and employee discounts.
• Opportunities for professional development and career growth within a fast-growing business segment.
• A collaborative, inclusive, and customer-obsessed culture that values innovation and continuous improvement.
• The opportunity to represent a trusted New York brand and contribute to the growth of a high-priority business area.