Certified Medical Assistant for Nonprofit

Fresh Start Surgical Gifts is a national nonprofit organization with one big mission: transforming the lives of children and teens through free reconstructive surgery and comprehensive medical care. Since 1991, we’ve partnered with top volunteer surgeons, nurses, and medical professionals to provide world-class treatment for kids affected by birth defects, accidents, abuse, or disease—at absolutely no cost to their families.

Every Surgery Weekend is a blend of purpose, passion, teamwork, and just a little bit of magic as we help patients take their next step toward healing. Our Medical Program team is at the heart of that impact—supporting families, coordinating care, and making sure every child feels safe, supported, and valued.

If you’re someone who brings compassion, energy, and enthusiasm to your work (and loves being part of a mission that truly changes lives), you’ll feel right at home with us!

GENERAL

Serves as front office and back-office patient care support to the Medical Program. Applicants Must:

• Legally authorized to work in the United States.
• Have personal transportation with valid drivers license
• Fluent in Spanish/English
• Must be a Certified Medical Assistant

RESPONSIBILITIES

• Provides administrative support to the Chief Medical Program Officer
• Reports directly to the Manager of Medical Operations w dotted line to Chief Medical Program Officer
• Prepares and delivers charts and medical supplies for all patients being seen during Surgery Weekends and Clinics.
• Assists with coordinating front office functions during Surgery Weekends.
• Takes medical photographs of patients.
• Schedules and organizes patient appointments with Manager of Medical Operations
• Updates patient appointment information and status in online scheduling program (Filemaker Pro)
• Assists the Manager of Medical Operations in pre-operative and post-operative visits, including changing bandages and dressings of patients.
• Assists Patient Review/Case Manager with screening prospective patients as assigned according to the telephone protocol or provides referrals for those persons who do not qualify as Fresh Start patients.
• Provides translation for patients, staff, and documents.
• Coordinates with Manager of Medical Operations for transportation and preparation of immigration permits for those patients who need it.
• Assists in answering phone, screening, and directing calls.
• Scans patients’ photos, downloads digital photos and prepares all patient photo pages for patient charts.
• Maintains up-to-date documentation regarding all patient contact, including phone conversations and clinical visits.
• All assigned patients are to have quarterly care plan and contact updates in FileMaker.
• Assists Manager Medical Operations in preparing presentations for Medical Program Committee.
• Assists the Chief Medical Programs Officer and Manager of Medical Programs with staff support to the Medical Program Committee.
• Participate in self-development by seeking out cross training opportunities in all areas covered by the medical assistant team.
• Ability to work flexible assignments within standard business of 8-5 pm; and the ability to work weekends and extended hours to support Surgery weekend.
• Attends all Surgery Weekend activities planned six times a year.
• Seeks opportunities to promote growth and development in annual reviews and throughout the year by setting quarterly goals and milestones with Chief Medical Program Officer
• Attends patient outreach fairs as assigned; may be assigned as lead for specific partnerships and/or medical partners.
• Assists Director of Specialty Clinics as needed with annual staff immunizations.
• Works in team collaboration with all co-workers when necessary and appropriate.
• Responsible for upholding the regulations and standards dictated by the state, OSHA and HIPAA.
• Maintain patient confidentiality and employee information and instill this value in all program volunteers.
• Extend a courteous and positive attitude and cooperation while collaborating with volunteers, staff, and personnel from local medical centers.
• Uphold the philosophy of Fresh Start and conduct daily activities in such a manner that the mission statement is reflected to the patient population, volunteers, and the community.
• Other duties as assigned by management.

RELATIONSHIPS

• Reports to Manager of Medical Operations
• Reports to Chief Medical Programs Officer

EDUCATION

• High School Graduate
• Graduate of Medical Assistant Program or equivalent experience
• Graduate of Emergency Medical Technician program (NREMT)

ESSENTIAL SKILLS AND EXPERIENCE

• Pediatric medical experience a plus.
• Fluent in Spanish/English.
• Computer proficiency a must (Microsoft Office Products and Electronic Health Record Programs)
• Clean DMV record.
• Current Passport or the ability to obtain one.
• Respect each member of the staff and honor diversity.
• Be able to organize and manage multiple priorities.
• Meet all deadlines as assigned.
• Deliver quality care by doing quality work.
• Must be able to lift 45 pounds.
• Results-oriented with ability to work independently.
• Able to plan and coordinate services to maximize the growth of the organization.
• Able to honor commitments to the staff, our patients, and volunteers.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $23