What are the responsibilities and job description for the Food Quality Assurance Manager- Charlotte, NC position at Fresh & Ready Foods?
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Job Summary
Quality Manager – Food Safety & Quality (SQF)
Reports to: Vice President of Food Safety & Quality
Environment: Ready-to-Eat (RTE) Food Manufacturing Facility
Position Summary
The Quality Manager provides leadership and hands-on oversight for all Safe Quality Food (SQF) and food safety programs within a Ready-to-Eat (RTE) food manufacturing environment. This role ensures strong systems, disciplined processes, and a culture that protects consumers, customers, and brand integrity. You will drive continuous improvement, regulatory compliance, and operational excellence while developing a high-performing Quality team.
Key Responsibilities:
Leadership & Culture
- Foster a positive, growth-focused environment where employees develop and succeed.
- Lead by example to build a proactive, “can do” culture focused on safety and quality.
- Support organizational change by removing barriers, motivating teams, and resolving conflicts.
Training & Development
- Ensure FSQA training aligns with business priorities and QHSE objectives.
- Conduct training needs assessments, create curricula, evaluate effectiveness, and develop IDPs for Quality staff.
Quality Systems & Improvement
- Translate strategic goals into operational plans and measurable improvement initiatives.
- Lead structured problem-solving using 7 QC Tools, RCA, PDCA, 8D, and similar methods.
- Manage the labeling team to ensure accurate and compliant finished-goods labels for RTE production.
- Analyze audit results, KPIs, and statistical data to identify trends and drive corrective and preventive actions.
- Conduct hazard assessments and risk analyses; track and verify closure of corrective actions.
- Promote lean, process-focused approaches to improve product safety and consistency.
- Drive excellence in process control, product integrity, and supplier quality using Lean, Six Sigma, APQP, PPAP, and SPC.
- Maintain SQF and HACCP systems and all required documentation.
- Lead Quality Alerts (QAL), Corrective Action Requests (CAR), and Quality Improvement Team (QIT) processes.
Customer & Supplier Partnership
- Build strong relationships through proactive communication and on-site engagement.
- Anticipate customer needs and integrate expectations into the quality system.
- Partner with supply teams on supplier performance, development, and risk mitigation.
Skills & Experience Requirements
- Bachelor’s degree in microbiology, food science, engineering, or related field
- 10 years of food manufacturing experience (5 years in management)
- SQF Practitioner
- HACCP certified
- Strong Excel and data-analysis skills
- USDA manufacturing experience
Desirable Characteristics
- High-energy, hands-on, results-driven leader
- Strong integrity, independent problem-solver, forward-thinking mindset
- Thrives in fast-paced RTE operations
- SPC experience preferred
Physical Demands
Regular standing, walking, sitting, reaching, and communication required; accommodations available.
Work Environment
Exposure to moving mechanical parts, cold temperatures, and moderate to loud noise typical of RTE manufacturing; accommodations available.
Travel Requirements
Willingness to travel to company facilities, customer sites, and supplier locations.
Associates at Fresh & Ready Foods are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FreshIdeas.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Fresh and Ready Foods maintains a drug-free workplace.