Grocery FT Assistant Lead- Brighton

REPLENISHMENT ALL STAR JOB DESCRIPTION

ROLE SUMMARY

Assistant department lead responsible for delivering an awesome customer experience and maximizing financial results. They embody the belief that 100% in-stock position, fantastic selection and great service will create an outstanding customer experience, loyalty and long term business growth.

ACCOUNTABILITIES:

Awesome place to shop:

· Joyful customers – customer survey results above target

· Outstanding product availability – no holes on the shelves!

Awesome place to work:

· Highly engaged teammates

· Clean, safe, organized sales floor, production space and back rooms

Striving for greatness:

· Store sales above plan

· Fresh shrink below target

· Store profitability above target

BEHAVIORS:

Awesome place to shop:

· Inspires their team to exceed customer expectations at all times

· Coaches and develops team provide outstanding retail execution

· Works with team to build great and lasting customer relationships

· Works with vendor partners to deliver consistent in-stock position

Awesome place to work:

· Manages and motivates teammates creating a fun place to work

· Deals with issues in a timely manner and coaches for improvement

· Listens and report teammate feedback back to Lead to improve department operations

Striving for greatness:

· Drives improvement in department operations

· Supports the total store and other departments every day

· Sets and achieves high retail standards and challenges others to do the same

RESPONSIBILITIES:

Awesome place to shop:

· Plans and places orders and monitors supply needs to meet customer demand without increasing back stock

· Ensures the service-oriented and enthusiastic attitude of all teammates – holds teammates accountable for their roles

· Works with the team Lead, Coach, Captain and merchandising team to ensure appropriate product mix

· Ensures quality product through rotation, date coding, credits, quality checks, and smart use of back stock

· Delivers awesome, clean displays and executes marketing, pricing and signage plan

Awesome place to work:

· Train and holds team mates accountable, creating a motivated and high performing team

· Monitors performance with Lead and acts upon the development needs of every teammate

· Ensures department organization, safety and cleanliness

· Recognizes a job well done and celebrates success with the team

· Works alongside teammates to order, receive, stock and rotate

Striving for greatness:

· Ensures full compliance with all store and company policies and legal regulations

· Masters systems and technologies provided and trains teammates to do the same

· Executes and organized and efficient store receiving process including tracking deliveries, invoices and reconciliation to the purchase journal

· Ensures a high level of performance from all teammates

· Tracks and reviews shrink to improve department P&L

· Initiates and follows up on all vendor credits

· Drive sales by executing the sales plan and ensuring team provides outstanding customer service

· Monitors and implements risk management procedures (food and employee safety and emergency procedures)