What are the responsibilities and job description for the Transportation Dispatcher 1st Shift position at Fresh Express?
1st Shift: Thursday through Monday 6:00PM - 3:00AM
This Transportation Dispatcher has a high degree of professionalism, attention to detail and accuracy, excellent computer and data entry skills, as well strong problem-solving and follow-through skills. They will also be a main point of contact for OTR drivers during night shift. Assure all routes depart and arrive to customers on time. Assist drivers with over the road break down issues or with telematics communication issues. Assure all route data is correct and up to date within Paragon. Duties may include using telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Job Responsibilities:
- Be a main point of contact for over the road drivers.
- Assure all routes depart and arrive to customers on time.
- Keeps open communication channels with drivers by answering questions and explaining McEntire policies and procedures.
- Assist drivers when they have issues with tablets or issues within XRS
- Update Order Fill data
- Update Transportation Management System
- Track drivers both inbound and outbound
- Update Paragon and XRS departure/arrival data
- Scheduling backhauls for our company
- Maintaining a good relationship with our customers
- Perform other related duties as needed (and as qualified)
Minimum Qualifications:
- High school diploma or equivalent
- Background in Transportation or Logistics or Supply Chain (preferred)
- Strong organizational skills
- Highly proficient in Microsoft Office applications, mainly Excel
- Knowledge of Paragon or a transportation system (preferred)
- Knowledge of DOT regulations
Other Information:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
