WMOS Analyst

About Us

At FreshDirect , we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role

A WMOS Analyst at FreshDirect is responsible for configuring, supporting, and optimizing warehouse operations using Manhattan Associates systems (WM, MIF, SCI, and Labor). This role ensures efficient inventory flow, accurate order fulfillment, and real-time system performance across distribution processes. By aligning technology with operational needs, the WMS Analyst directly improves productivity, reduces errors, and supports FreshDirect’s commitment to fast, reliable grocery delivery.

What You’ll Do

• Configure and enhance warehouse workflows within Manhattan Associates WMS to support new operational processes and continuous improvements
• Partner cross-functionally with operations, engineering, and IT teams to align system capabilities with business needs and fulfillment goals
• Analyze system performance, inventory accuracy, and order flow using Oracle Database; develop scripts, jobs, and procedures to improve efficiency and data integrity
• Support and troubleshoot integrations through webMethods, performing high-level debugging to resolve system and interface issues
• Investigate and resolve production issues by navigating WMS technical environments, reviewing logs, and performing root cause analysis
• Provide functional support for Manhattan Integration Framework, ensuring reliable communication between systems
• Drive continuous improvement initiatives by identifying gaps in system functionality and implementing scalable solutions
Ensure system reliability, data accuracy, and adherence to operational performance standards across warehouse systems

What You’ll Bring

• 5 years of experience in warehouse management systems, supply chain technology, or distribution operations (food industry experience preferred)
• Bachelor’s or Associate’s Degree in Supply Chain Management, Information Systems, Computer Science, or a related field
• Proven ability to configure, implement, and support warehouse processes within Manhattan Associates WMS
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex system and operational issues
• Excellent communication and stakeholder management abilities, with experience partnering across operations, IT, and engineering teams
• Experience working with Oracle Database (SQL scripting, jobs, procedures, packages), webMethods for integration support and debugging, and familiarity with Manhattan Integration Framework
Technical proficiency in navigating WMS environments, reviewing logs, and supporting production systems in a fast-paced distribution setting

Our Values at FreshDirect

We live these values every day:

A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.

Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us.

What You’ll Love About Working Here

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth — many of our leaders have risen through the ranks
Direct impact on how thousands of customers experience food every day

Salary: The salary range for this role is from $110,000 - $145,000. Specific pricing for the role may vary based on many factors including but not limited to candidate experience, and skills.

Total Rewards & Benefits

· Competitive compensation and comprehensive benefits

· PTO, Safe & Sick Time, and Paid Holidays

· Medical, Vision, Dental, and Voluntary Disability coverage

· 401(k) with employer match and Life Insurance

· State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market

· Onsite FREE parking

· FREE employee shuttle bus service from nearby Subway station

· Training, leadership development, and tuition discount at local colleges

· 20% employee discount on FreshDirect online orders and Brooklyn wine store

· Minimum 50% employee discount at our onsite employee market

· Mobile phone discounts through partnerships with T-Mobile and Verizon

· Gym membership discounts through NYSC

Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.

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