What are the responsibilities and job description for the Team Member position at Fresh Dining Concepts Llc?
Position Summary:
The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.
Accountabilities/Duties:
Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.
Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise.
Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.
Ensure all food handling and sanitation standards comply with health and safety regulations.
Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.
Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.
Monitor inventory levels and notify management when replenishment is required.
Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.
Uphold strict adherence to dress code, personal hygiene, and operational procedures.
Knowledge, Skills, and Abilities:
Excellent customer service and communication skills with a warm and positive attitude.
Strong multitasking and organizational skills in a fast-paced environment.
Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.
Understanding of basic math and measurement units for accurate ingredient preparation.
Capacity to lift up to 50 pounds and stand for extended periods.
Ability to follow detailed instructions and work with minimal supervision.
Experience in a bakery, restaurant, catering, or retail setting is a plus.
Core Values and Competencies:
Servant’s Heart:
Puts the needs of the guest and team first.
Demonstrates reliability, trustworthiness, and responsiveness.
Acts with humility and empathy.
Spirit of a Champion:
Takes initiative and ownership of responsibilities.
Shows drive and passion for delivering excellence.
Maintains a strong sense of urgency and upholds brand standards.
Genuine Connections:
Engages warmly and authentically with guests and team members.
Communicates openly, clearly, and respectfully.
Builds positive, productive relationships.
Education, Certifications, and Work Experience Requirements:
Must be at least 16 years old (18 years old for certain roles such as baking, frosting and dishwashing).
No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus.
Work Availability:
Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.
Join our team and help us spread joy one delicious bite at a time!