Team Member

CREW MEMBER - JOB DESCRIPTION
REPORTS TO: STORE MANAGER HOURLY, NON-EXEMPT
GENERAL SUMMARY: A Crew Member is responsible for the preparation and presentation of Auntie Anne’s and/or Cinnabon products to the guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC.

JOB REQUIREMENTS /PHYSICAL DEMANDS
• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions (i.e. rolling, dipping pretzels/Cinnabon’s).
• The ability to lift to 50 pounds.
• Ability to work in a fast paced, high stressed environment when dealing with point-of-sale system/guests/staff.
• Work with agility.
• Occasional long hours within the state and federal applicable laws.
• Ability to write simple correspondence [In English]. Ability to effectively share information in a one-on one and/or small group settings to guests, and other employees of the organization who only speak English for safety and communication purposes.
• Ability to test products by taste, color, and smell.

JOB DUTIES AND RESPONSIBILITIES
• Prepare dough and other products (lemonade, butter, dips, Cinnabon’s and yogurt).
• Roll, twist, dip, shape, bake, and bag pretzels/Cinnabon’s/yogurt.
• Prepare specialty pretzels or other brand products for Cinnabon.
• Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
• Dip, drain, and fill pretzels/Cinnabon’s in the warmer/hot plate.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Exhibit a friendly, and courteous attitude toward guests, and co-workers.
• Host, greet and serve guests with a smile, and take orders.
• Assertively and professionally suggest and upsell to increase the company’s profitability and check average.
• Operate the point-of-sale system efficiently with minimum voids and make change in an accurate manner.
• Serve and provide samples to potential guests.
• Set-up equipment, utensils, and supplies for opening.
• Break down, clean, and put away equipment, utensils, and supplies at closing.
• Perform cleaning and maintenance procedures as directed by team member in charge of shift.
• Always comply with uniform policy and company hygiene/appearance standards.
• Maintains regular and consistent attendance and punctuality.
• Complies with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)

REQUIRED QUALIFICATIONS
• 0-1 years of experience in food service industry or equivalent retail experience.
• Basic math and basic reading skills.
• Ability to understand and carry out oral and/or written instructions in English and request clarification when needed.
• Strong guest focus with excellent people skills; including positive can-do attitude and quick learner.
• Flexible work schedule, including nights, weekends, and holidays.
• Ability to develop and maintain effective working relationships with co-workers.
• Complies with all health and sanitation laws and regulations.

PREFERRED QUALIFICATIONS
• Experience in computer, smart phones, iPads, retail handhelds, and POS system.
• General knowledge and understanding of the food industry or retail operations preferred, but not
required.

AGE REQUIREMENTS
AA Oven – minimum age to operate is 16 years old (16-year-old not able to use freight elevator)
AA Mixer – minimum age to operate is 18 years old.