What are the responsibilities and job description for the Shift Manager (Cinnabons at CherryVale Mall - Rockford, IL) position at FRESH DINING CONCEPTS LLC?
Roll Into Leadership. Inspire the Team. Become a Cinnabon Shift Manager!
Our Mission
To create moments of joy through warm, fresh-baked treats and exceptional guest experiences.
Your Role
Lead by example, support your team, and help drive bakery success every day.
Known for our world-famous cinnamon rolls and irresistible baked goods, Cinnabon creates memorable experiences that keep guests coming back. We're looking for a reliable, motivated Shift Manager who takes pride in leading teams, delivering exceptional guest experiences, and fostering a culture of accountability, excellence, and teamwork.
As a Shift Manager, you'll help oversee daily operations, coach team members, maintain high standards, and ensure every shift runs smoothly. Success in this role requires strong leadership, reliability, accountability, and a commitment to creating great experiences for both guests and team members.
If you enjoy leading people, thrive in a fast-paced environment, and are passionate about delivering results, we'd love to meet you.
What You'll Do
- Lead shifts and provide direction, coaching, and support to team members
- Deliver friendly, energetic, and professional guest service
- Prepare, bake, and serve Cinnabon products according to brand standards
- Ensure operational, food safety, and guest service standards are consistently met
- Support daily bakery operations and shift execution
- Maintain product quality, cleanliness, and food safety standards
- Assist with opening and closing procedures
- Operate registers and handle cash, payments, and transactions accurately
- Address guest concerns professionally and resolve issues promptly
- Support training and development of new and existing team members
- Maintain a clean, stocked, organized, and food-safe environment
- Arrive on time, in proper uniform, and ready to work for every scheduled shift
- Maintain reliable attendance and follow established call-out procedures
- Take ownership of assigned responsibilities and follow through with attention to detail
- Support teammates during busy periods and work collaboratively to achieve store goals
- Follow all company policies, procedures, and brand standards
- Demonstrate accountability, professionalism, and a positive attitude every shift
Perks You'll Love
- Competitive pay
- Free on-duty shift meals and employee discounts
- Paid training and leadership development opportunities
- Advancement opportunities available; background check may be required for certain leadership roles
- Free uniforms
- Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan
- Supportive and team-oriented work environment
What We're Looking For
- Must be 18 years of age or older
- Reliable transportation and consistent attendance
- Flexible availability, including evenings, weekends, and holidays as business needs require
- Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shift
- Dependable attendance record with the ability to consistently meet scheduled shifts
- Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies
- Strong work ethic and commitment to being dependable, accountable, and team-oriented
- Ability to follow and enforce company policies, procedures, and brand standards
- TB clearance required (if applicable by location)
- 1 year of food service, restaurant, retail, or hospitality experience preferred
- Previous shift lead, keyholder, supervisory, or leadership experience preferred
- Proven ability to coach, motivate, and support team members
- Strong communication, leadership, teamwork, and guest service skills
- Basic math skills and confidence using point-of-sale systems
- Ability to stand, bend, lift, and remain active throughout a shift
- Comfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolers
- Food Handler Certification (current or ability to obtain within 30 days of hire)
- High school diploma or equivalent preferred
- Comfortable using smartphones, tablets, and store technology systems
- Demonstrates honesty, integrity, accountability, reliability, and a willingness to learn and grow
- Successful background check may be required
Ready to Lead?
If you're looking for an opportunity to grow your leadership skills, support a great team, and help drive the success of a recognized brand, Cinnabon is the place for you.
Join our team as a Shift Manager and help create sweet moments for every guest, every day.
Apply today. We can't wait to meet you! 🎉🍥
Salary : $16