What are the responsibilities and job description for the Assistant Manager (Auntie Anne's East Town Mall - Madison, WI) position at FRESH DINING CONCEPTS LLC?
Lead the Roll — Become an Auntie Anne’s Assistant General Manager!
Our Mission:
To create moments of joy through freshly baked pretzels and exceptional guest experiences.
Your Mission:
Bring that mission to life—every single day.
Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people-first leaders to step into an Assistant General Manager role.
If you’re ready to blend leadership with positivity and pride, this is your moment.
As an Assistant General Manager, you’re more than a leader—you’re a key driver of the store’s success. Supporting the General Manager, you help oversee daily operations, develop team members, and ensure every guest leaves happy (and satisfied!).
What You’ll Do:
• Support the General Manager in overseeing daily operations and store performance
• Lead, coach, and develop team members to deliver outstanding guest experiences
• Maintain high standards for product quality, service, cleanliness, and food safety
• Assist with scheduling, inventory, and operational reporting
• Handle team and guest concerns with professionalism and confidence
• Step in to manage the store in the absence of the General Manager
Perks You’ll Love:
• Leadership role with growth opportunities
• Flexible scheduling (full-time position, based on business needs)
• Free on-duty shift meals employee discounts on Auntie Anne’s favorites
• Training and development programs to support career advancement
• Free uniforms
• Eligible benefits may include: health insurance, life insurance, and 401(k)
What We’re Looking For:
• Must be 18 years or older
• Previous supervisory or management experience (Shift Lead, Assistant Manager, or similar role preferred)
• Flexible availability (weeknights, weekends, and holidays)
• TB clearance required (if applicable by location)
• 1–2 years of food service or retail experience preferred
• Strong leadership, communication, and organizational skills
• Ability to stand, bend, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
• Basic math and computer skills (Microsoft, POS systems)
• Ability to taste-test products for quality
• Cash handling and customer service experience required
• Food handler certification (current or obtained within 30 days)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service or pretzel operations is a bonus
Ready to Lead with Flavor?
Join the Auntie Anne’s team and roll your passion, leadership, and future into one great opportunity.
Salary : $17