What are the responsibilities and job description for the Home Services Sales & Service Specialist position at Fresh Air Home Services - Air Duct Cleaning?
Overview
Join our dynamic team as a Home Services Sales & Service Specialist, where you'll be at the forefront of delivering exceptional customer experiences and driving business growth. This role combines proactive sales strategies with outstanding service delivery, empowering homeowners to enhance their living spaces through innovative solutions. As a vital link between our company and clients, you'll leverage your management, business development, and technical sales expertise to build lasting relationships and achieve ambitious sales targets. If you're passionate about customer service, thrive in a fast-paced environment, and possess a knack for territory management and lead generation, this opportunity is perfect for you!
Expected Earnings: $75,000- $120,000 per year (100% Commission)
Responsibilities:
Inspection & Customer Education
- Conduct in-home inspections of air duct systems, dryer vent systems, and chimneys, including attic, crawlspace, and exterior vent access when required.
- Identify air duct, dryer vent, and chimney concerns, including fire hazards, airflow issues, and indoor air quality (IAQ) risks.
- Educate homeowners on findings, system condition, safety risks, and potential health impacts.
- Build trust through clear, professional communication and transparency.
Sales Execution & Closing
- Present service recommendations and solutions based on inspection findings.
- Sell air duct cleaning, dryer vent cleaning, chimney cleaning, and related add-on/IAQ services.
- Close sales opportunities during the same scheduled appointment.
- Ensure pricing, scope of work, and expectations are clearly communicated to the customer.
- Maintain a consistent daily schedule of approximately five appointments/jobs.
Service Execution
- Perform air duct cleaning, dryer vent cleaning, and chimney cleaning services safely and efficiently immediately following the sale.
- Use ladders, tools, and equipment in accordance with company SOPs and safety standards.
- Complete work to company quality standards within the scheduled appointment window.
- Take before-and-after photos to document completed work.
CRM Documentation & Process Compliance
- Document all inspections, photos, recommendations, sold services, and completed work within Workiz.
- Ensure all job notes, estimates, and records are accurate and complete.
- Follow all company SOPs for documentation, communication, and job handoff.
Customer Experience & Brand Representation
- Represent the company professionally in all customer interactions.
- Maintain high customer satisfaction through communication, punctuality, and service quality.
- Address customer questions and concerns with confidence and clarity.
Vehicle & Equipment Responsibility
- Operate and maintain a company-provided vehicle in accordance with company policies.
- Ensure tools and equipment are properly maintained, stocked, and ready for daily use.
Requirements
- Must have a Valid driver's license with a clean driving record
- Demonstrated success in outside and inside sales, including cold calling, prospecting, and achieving sales targets within territory management frameworks.
- Strong proficiency with CRM software such as Salesforce or equivalent CRM systems; ability to utilize sales management systems effectively.
- Excellent communication skills for client interaction, negotiation, and closing deals in both remote (virtual) and face-to-face settings.
- Ability to build rapport quickly with customers through effective relationship management techniques.
- Analytical mindset with the ability to interpret data for strategic decision-making and upselling opportunities.
- Self-motivated with a proactive approach to lead generation, customer service excellence, and continuous improvement in sales performance.
- Comfortable with physical labor, ladders, attics, and confined or exterior spaces.
- Mechanically inclined and detail-oriented.
- Coachable, competitive, and performance-driven mindset.
- Bilingual English/Spanish is a plus.
This role offers an exciting opportunity to be part of a forward-thinking organization committed to innovation and customer satisfaction. If you're energetic, detail-oriented, and ready to make an impact in the home services industry—apply now!
Pay: $52,185.87 - $120,000.00 per year
Benefits:
- Company car
Application Question(s):
- Are you comfortable with a commission only base role?
Language:
- Spanish (Preferred)
Work Location: On the road
Salary : $52,186 - $120,000