Associate Director, Sales Operations

PURPOSE AND SCOPE

The Associate Director of Sales Operations is responsible for driving operational rigor, delivering actionable performance insights, and enabling consistent execution across the sales organization. This role partners closely with Sales, Finance, Marketing, and Operations to enhance commercial effectiveness, improve data-driven decision-making, and scale best practices across the business.

Principal Duties And Responsibilities

Commercial Performance & Insights

• Analyze sales performance, pipeline health, and key value drivers to identify risks and opportunities
• Develop and deliver actionable insights to improve revenue growth, productivity, and operational efficiency
• Define, standardize, and monitor key performance indicators (KPIs) to ensure alignment with business objectives
• Identify bottlenecks and drive improvements across end-to-end sales processes
• Establish and scale best practices across:
• Opportunity management
• Forecasting discipline
• Account planning
• Lead initiatives to improve:
• Sales cycle efficiency
• Conversion rates
• Win/loss outcomes
  
  
  

Analytics & Reporting

• Design, develop, and maintain scalable reporting solutions and dashboards, with a primary focus on Power BI
• Ensure data integrity, consistency, and accessibility across stakeholders
• Translate complex datasets into clear, concise, and executive-ready insights and recommendations
  
  
  

Business Operations Alignment

• Maintain deep understanding of sales roles, coverage models, and funnel dynamics
• Partner with Sales Operations and Finance to align forecasting, performance management, and target setting
• Lead the forecasting process, including:
• Pipeline inspection
• Revenue projections
• Variance analysis
• Provide ongoing insights into:
• Revenue trends
• Regional and product performance
• Drive accountability through structured reporting and business review cadences (e.g., QBRs)
  
  

Problem Solving & Continuous Improvement

• Lead structured, analytical problem-solving efforts to address complex business challenges
• Identify inefficiencies and implement improvements across commercial processes and workflows
• Apply data-driven methodologies to optimize sales execution and operational performance
  
  
  

Stakeholder Collaboration

• Partner closely with sales leadership to drive adoption of tools, insights, and standardized processes
• Serve as a trusted advisor to senior stakeholders, influencing commercial strategy and execution
• Facilitate cross-functional alignment to enable scalable, high-impact solutions
  
  
  

Core Skills & Capabilities

• Analytical Problem Solving: Ability to structure complex problems, synthesize data, and deliver actionable insights
• Power BI & Data Visualization: Advanced proficiency in dashboard development, data modeling, and visualization
• Commercial Acumen: Strong understanding of sales roles, pipeline management, and core performance metrics (e.g., conversion rates, ASP, quota attainment, productivity)
• Business Operations Expertise: Knowledge of planning, forecasting, and performance management within a commercial organization
• Communication & Influence: Ability to communicate effectively and influence stakeholders across all levels, including senior leadership
• Execution Excellence: Strong ownership mindset, attention to detail, and a focus on delivering measurable results
  
  
  

Success Measures

• Enhanced visibility, accuracy, and timeliness of sales performance reporting
• Improved efficiency and effectiveness of commercial operations
• Strong adoption and business impact of analytics and reporting solutions
• Measurable improvement across key commercial KPIs
  
  
  

Required Experience And Skills

• 5–8 years of experience in Commercial Excellence, Sales Operations, Strategy, or Analytics
• Advanced proficiency in Excel and Power BI, including data modeling capabilities
• Experience operating in a high-performance, matrixed commercial environment
• Bachelor’s degree required; MBA or advanced degree preferred
  
  
  

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

If your location allows for pay/benefit transparency, please click the link to request further information on this position: https://app.smartsheet.com/b/form/c36f09ba8dc54692af34ee3a3dbd3716

This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans