What are the responsibilities and job description for the Field Service Engineer position at Fresenius Kabi USA?
The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.
Responsibilities
- Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
- Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
- Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
- Analyze equipment failures to determine cause and recommend corrective action.
- Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
- May participate in installation planning phase. Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
- Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
Qualifications
- High School Diploma/GED (Trade School/Tech Certification Desirable)
- Minimum of 1 year working in a similar field-based repair position
- Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
- Valid driver’s license.
- Able to obtain credit approval for Corporate Credit card.
- Good verbal and written communication skills
- Independent Thinking
- Detail Oriented
- Strong Problem-solving skills.
- Able to lift 50 pounds – Must be able to bend, push and so forth.
- Manual Dexterity
- Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.
- Occasional overnight travel.
- Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
- Participates in any and all reasonable work activities as assigned by management.