What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Frenchtown Repair?
Frenchtown Repair is a Family owned business that has serviced our community for over for 16 years. We are expanding and looking for a qualified individual to join our growing team in the role of an Automotive Service Advisor.
Responsibilities
- Greet customers warmly, listen attentively to their vehicle concerns, and accurately record their descriptions of issues.
- Explain repair procedures, estimates, and recommended services clearly to ensure customer understanding.
- Collaborate with technicians to diagnose vehicle problems using automotive diagnostics tools and mechanical knowledge.
- Prepare detailed auto estimates for repairs such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and more.
- Upsell additional maintenance or repair services by highlighting benefits that meet customer needs while maintaining transparency.
- Manage cash handling responsibilities efficiently and accurately process payments for services rendered.
- Follow up with customers post-service to ensure satisfaction and foster long-term relationships.
Skills
- Proven experience with a strong understanding of automotive service management and customer relations.
- Knowledge of automotive diagnostics, repair procedures, and mechanical systems including transmissions, suspensions, brakes, tires, oil changes, and diesel engines.
- Ability to effectively communicate technical information in a clear manner to customers of varying levels of automotive knowledge.
- Skilled in auto estimating software and service writing to generate accurate work orders and invoices.
- Demonstrated ability in upselling services while maintaining integrity and customer trust.
- Experience with auto body repair processes, air brake systems, alignment procedures, shocks & struts replacement, tire service, and other specialized automotive repairs is highly desirable.
- Strong sales skills combined with excellent customer service capabilities to enhance dealership revenue streams.
- Proficiency in cash handling procedures ensuring accuracy during transactions. Join us if you’re passionate about cars and dedicated to delivering outstanding service! This role is perfect for someone eager to grow their career in the automotive industry while making a positive impact on every customer’s experience.
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Retirement plan
Work Location: In person
Salary : $60,000 - $85,000