What are the responsibilities and job description for the Host/Hostess position at FRENCHMAN'S CREEK?
FRENCHMAN’S CREEK JOB DESCRIPTION
Job Title: Hostess
Department: Food & Beverage
Reports To: Food & Beverage Manager of Designated Outlet FLSA Status: Non-Exempt
Location: Frenchman's Creek Country Club
SUMMARY:
The Hostess is the first point of contact for members and guests dining at the Club. This role is responsible for creating a warm, welcoming, and professional first impression, managing reservations and seating charts, and assisting in the smooth flow of front-of-house operations. The Hostess also plays a critical support role in daily service preparation, including printed materials, seating coordination, and communication between the service, concierge, and culinary teams. The ideal candidate will embody gracious hospitality, uphold the highest standards of service and appearance, and represent the Club with poise and professionalism at all times.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Greet all members and guests with a friendly, professional, and polished demeanor.
- Maintain an accurate and organized seating chart and reservation system.
- Coordinate with servers and managers to manage wait times and seating flow.
- Communicate seating flow and reservation pacing to the culinary team throughout service.
- Relay all special requests, dietary needs, allergies, and other relevant member preferences to both front- and back-of-house teams.
- Escort members to tables and ensure proper menus are presented.
- Answer phone calls promptly and professionally, using standardized club greetings and excellent phone etiquette.
- Work closely with the Concierge Team to ensure reservation information is accurate and up-to-date across all platforms.
- Monitor dining areas to ensure tables are turned and reset efficiently.
- Keep the host stand and entrance area clean, organized, and presentable at all times.
- Assist with special events and member recognition as needed.
- Stay informed of daily specials, club events, and member preferences.
- Address member concerns with professionalism and immediately notify a manager if needed.
- Support team with opening and closing side duties as assigned.
SERVICE SUPPORT RESPONSIBILITIES:
- Print and distribute all necessary service documents, including:
- Breakfast, lunch, and dinner menus
- Daily lunch and dinner specials menus
- Happy hour menus
- Wine lists
- Survey cards
- Refire tickets
- Allergy tickets
- Dietary restriction forms
- Floor plans
- Buffet signage (if applicable)
QUALIFICATIONS:
- Previous hosting or front-of-house restaurant experience preferred, especially in fine dining or private clubs.
- Excellent communication and interpersonal skills.
- Must demonstrate exceptional grooming, hygiene, and dress standards, always presenting a polished and professional appearance.
- Must maintain excellent phone etiquette and consistently use standardized greeting protocols.
- Ability to multi-task and remain composed in a fast-paced environment.
- Strong organizational skills and attention to detail, particularly in managing service materials and member requests.
- Comfortable working in coordination with multiple departments including Concierge, Culinary, and Management.
EDUCATION & REQUIREMENTS:
- High school diploma or equivalent required.
- Flexible availability including evenings, weekends, and holidays.
- Must adhere to club dress code and grooming standards at all times.
- Commitment to providing exceptional service to a discerning membership.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
REASONING ABILITY:
Analyze problems, identify alternative solutions, project consequences of proposed actions, recommend best options and implement approved solutions in support of goals. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. The noise level for this environment is usually moderate.
SAFETY:
Safety must be embraced by all employees. We always need to work safely and assist others to work safely by following departmental and company safety procedures.