LSD Customer Care Specialist I

Job Title: LSD Customer Care Specialist I

Location: Livermore, CA

Hiring Salary Range: $23.00 – $25.00 per hour

Position Summary

Fremont Bank — one of the Bay Area’s most respected and long-standing financial institutions — is seeking a strategic, hands-on professional to join and help advance our LSD - Call Center team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships.

If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we’d love to connect.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand
  
  

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
• Go above and beyond for clients
• Foster a supportive and empowering environment for associates
• Deeply invest in the well-being of our local community
  
  

Position Overview

The Loan Servicing Customer Care Specialist I performs a variety of duties related to all phases of call center operations and loan servicing including, but not limited to taking inbound client telephone calls related to loan and mortgage products, identifying referral opportunities, cross-selling additional products and services, outbound calls, follow up, research and problem solving, email and administrative tasks and attending meetings, trainings and coaching sessions.

Role And Responsibilities

• Assist clients with their mortgage needs via phone and email, high volume call center
• Maintain call volume standards and procedures in a timely manner
• Verify loan documents, draft loan transactions and online technical support
• Assist clients using automated online payments
• Assist in the setup of customers' escrow account payments, update customer profiles
• Validating Living Trusts and Power of Attorney documents
  
  

Minimum Qualifications

• High School Diploma or equivalent work-related experience
• 1-year previous Call Center/Customer Service Experience (Call Center experience not required but preferred)
• 1-year previous banking experience preferred
• Professional written and verbal communication skills
• Problem solving skills
• Ability to work accurately in a fast-paced environment
• Maintain flexibility in schedule with business needs, proven excellent attendance
• Excellent interpersonal skills and positive attitude
• Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
• Prefer bilingual candidate (Spanish)
• Working knowledge of MSP loan servicing system preferred
• Knowledge of Call Center technology desired
• Previous mortgage servicing or origination experience with a financial institution preferred
• Working knowledge of MSP loan servicing system
• Knowledge of Call Center technology
• Mortgage servicing or origination experience with a financial institution
• Flexible weekend and holidays work schedule required
  
  

What Makes Fremont Bank Associates Thrive?

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact
  
  

Benefits Snapshot

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
  
  

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives
  
  

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)
  
  

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range for this position is $23.00 – $25.00 per hour, based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.