Loan Servicing Operations Specialist – Loan Payment

Job Title: Loan Servicing Operations Specialist – Loan Payment

Location: Livermore, CA

Hiring Salary Range: $25.00 – $30.00 per hour

Position Summary

Fremont Bank — one of the Bay Area’s most respected and long-standing financial institutions — is seeking a strategic, hands-on professional to join and help advance our

Loan Servicing-Trade team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships.

If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we’d love to connect.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand
  
  

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
• Go above and beyond for clients
• Foster a supportive and empowering environment for associates
• Deeply invest in the well-being of our local community
  
  

Position Overview

Under general supervision, the Loan Servicing Specialist is responsible for providing outstanding support to the Loan Servicing Operations Department with emphasis in but not limited to processing Loan Payments, exceptions and corrections and Automatic Loan Payment request as well as doing any necessary research in accordance with specific instructions and established work procedures.

Roles And Responsibilities

• Works within and complies with established operational and compliance quality standards and service levels at a highly productive level
• Responsible for processing loan payments and Automatic Loan Payment requests
• Process fee waiver requests
• Resolve credit balances
• Perform careful and timely review of various MSP reports to ensure system integrity
• Additional tasks as assigned
  
  

Minimum Qualifications

• High school graduate with some college level education or equivalent combination and experience
• Minimum of 2 years mortgage experience
• Ability to maintain good relationship with other employees
• Analytical thinking ability, diplomacy, and professionalism are required
• Task oriented with the ability to work on deadline
• Excellent verbal and written communication skills
• Moderate computer skills including working knowledge of Microsoft Office
• Excellent organizational skills
  
  

What Makes Fremont Bank Associates Thrive?

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact
  
  

Benefits Snapshot

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
  
  

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives
  
  

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)
  
  

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range for this position is $25.00 – $30.00 per hour, based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.