What are the responsibilities and job description for the Service Writer position at Fremont Auto Center?
Service Advisor – Fremont Auto Center (Fremont, CA)
Fremont Auto Center is a well-established independent repair shop built on honesty, transparency, and consistent processes. We’re looking for a professional and organized Service Advisor to join our team and help deliver an exceptional customer experience.
Responsibilities
About Fremont Auto Center
Established in 1989, Reimagined in 2016 At Fremont Auto Center, we combine decades of experience with a modern, customer-first approach. Since taking ownership in 2016, Sal Garcia, a Master Certified Technician with over 5,000 hours of formal training, has led the shop with integrity, innovation, and a deep commitment to quality. Sal’s background includes dealership-level work with Mercedes-Benz, Toyota, Volvo, and more—earning a reputation for solving the toughest diagnostic challenges. Today, our team handles everything from routine maintenance to advanced diagnostics, including tires, smog diagnosis, detailing, and more—all under one roof. Our mission is simple: deliver honest, expert service that gives customers peace of mind. We prioritize your concerns, your safety, and long-term reliability—because at Fremont Auto Center, we don’t just fix cars, we build trust.
Fremont Auto Center is a well-established independent repair shop built on honesty, transparency, and consistent processes. We’re looking for a professional and organized Service Advisor to join our team and help deliver an exceptional customer experience.
Responsibilities
- Greet customers and document vehicle concerns clearly.
- Create and manage repair orders with accurate customer and vehicle info (VIN required).
- Prepare and present estimates (including parts, labor, and sublet services).
- Communicate repair recommendations with honesty and clarity.
- Schedule and dispatch work to technicians.
- Monitor job progress and keep customers updated.
- Review inspections and ensure required photos are complete.
- Track and follow up on declined repairs/services.
- Finalize invoices and process payments.
- Strong communication and customer service skills.
- Organized and detail-oriented.
- Ability to multitask in a fast-paced environment.
- Professional, honest, and team-oriented.
- Automotive experience is a plus (willing to train the right person).
- Structured systems and a well-run shop.
- Supportive team environment.
- Opportunity for growth.
About Fremont Auto Center
Established in 1989, Reimagined in 2016 At Fremont Auto Center, we combine decades of experience with a modern, customer-first approach. Since taking ownership in 2016, Sal Garcia, a Master Certified Technician with over 5,000 hours of formal training, has led the shop with integrity, innovation, and a deep commitment to quality. Sal’s background includes dealership-level work with Mercedes-Benz, Toyota, Volvo, and more—earning a reputation for solving the toughest diagnostic challenges. Today, our team handles everything from routine maintenance to advanced diagnostics, including tires, smog diagnosis, detailing, and more—all under one roof. Our mission is simple: deliver honest, expert service that gives customers peace of mind. We prioritize your concerns, your safety, and long-term reliability—because at Fremont Auto Center, we don’t just fix cars, we build trust.
Salary : $70,000 - $120,000