What are the responsibilities and job description for the Air and Ocean Import Agent position at Freight Appointments?
About the Role:
Our client are seeking an experienced Air & Ocean Import Agent to join their well-established international freight forwarding operation in Queens, NY. This role is ideal for a detail-oriented import professional who thrives in a fast-paced environment and has hands-on experience managing international air and ocean import shipments from origin through final delivery.
Key Responsibilities
- Manage end-to-end air and ocean import shipments, including FCL, LCL, and air freight
- Coordinate closely with overseas agents, airlines, steamship lines, truckers, and warehouses
- Prepare and review import documentation (HBL/MBL, arrival notices, ISF, customs paperwork, etc.)
- Track shipments and proactively communicate updates to customers
- Ensure compliance with U.S. Customs, TSA, and other regulatory requirements
- Resolve shipment issues, delays, or discrepancies efficiently and professionally
- Handle billing, cost validation, and file profitability
- Maintain accurate shipment records in the freight management system
Qualifications & Experience
- 3 years of experience handling air and ocean import operations
- Strong knowledge of international freight forwarding and import procedures
- Experience working with U.S. Customs processes (customs brokerage experience a plus)
- Excellent organizational skills and attention to detail
- Strong communication and customer service skills
- Ability to manage multiple shipments and deadlines simultaneously
- Proficiency with freight forwarding systems and Microsoft Office
What’s Offered
- Competitive base salary of $65,000–$70,000, depending on experience
- Performance-based bonus
- Stable, established company with long-term growth opportunities
- Collaborative team environment
- Full benefits package (medical, PTO, holidays, etc.)
Salary : $65,000 - $70,000