What are the responsibilities and job description for the Operations Manager position at Freeway International Logistics?
At Freeway Int’l Logistics, we deliver high-performance transportation solutions by aligning the priorities of both shippers and carriers. Our team operates in a fast-paced, results-driven environment where clear communication, strategic pricing, and operational excellence are essential to success. As a Certified Transportation Broker since 1995 and a proud member of TIA, we have built a reputation for accountability, reliability, and long-term industry relationships. We are intentional about building a team of professionals who value doing things the right way, prioritizing consistency, integrity, and long-term success over short-term wins. Rather than surface-level recognition, we invest in meaningful growth and reward performance through opportunities that support both personal and professional development.
Position Overview
Freeway International Logistics is seeking an Operations Manager to join our team. As an Operations Manager, you will be responsible for managing the day-to-day operations of our freight brokerage. Your role will involve coordinating shipments, communicating with clients and carriers, and ensuring that all logistics activities run smoothly.
Responsibilities:
- Manage the scheduling and tracking of freight shipments.
- Communicate effectively with clients and carriers to ensure timely pickups and deliveries.
- Monitor and resolve any issues related to shipments, including delays and routing changes.
- Maintain accurate records of all transactions and operational activities.
- Analyze performance metrics to identify opportunities for process improvements.
- Collaborate with team members to optimize logistics operations.
- Assist in maintaining compliance with industry regulations and company policies.
Qualifications:
- Bachelor's degree in Business, Logistics, or related field (preferred but not required).
- 1 to 3 years of experience in sales or customer service, preferably in logistics or a related industry.
- Excellent verbal and written communication skills.
- Detail-oriented with excellent organizational abilities.
- Strong negotiation and objection-handling skills.
- Results-driven mindset with the ability to meet and exceed targets.
- Familiarity with CRM systems for lead tracking and management.
- Effective time management skills for prioritizing tasks.
- MS Office and MS Excel proficiency.
Perks:
- Competitive base salary plus strong commission structure
- Company Paid Medical, Dental, Vision
- 401k with company match
- Company paid outings
- Monthly company paid lunches
- Generous PTO/Sick Company paid holidays
- Maternity and Paternity leave
- Casual dress code
- Life insurance, Short-term and long-term disability options