Partner Services Manager, Big Think Creative

At Big Think Creative, we collaborate with our partners to shape and share their biggest ideas. We’re a team of editors, directors, designers and strategists - but also dreamers, builders and lifelong learners. And we bring expertise, enthusiasm and endless curiosity to everything we do.

From emerging technology to human connection, we know how to make people lean in, think twice and expand their perspectives. We create custom content in all formats, including expert interviews, field documentaries, written features and social shorts. We work with a wide range of partners, and our campaigns have won several awards including Digiday's In-House Studio of the Year 2025.

Watch this video to see what we're all about: https://www.youtube.com/watch?v=CVyE4ex5P-E

About the Role

We’re looking for a Partner Services Manager to help lead and grow a high-profile partnership with a major philanthropic organization. In this role, you’ll serve as the connective tissue between partner stakeholders, internal creative teams, and publishing operations — helping shepherd a high-volume slate of written, video, social, newsletter, and live event initiatives from concept through launch.

What You’ll Do:

• Serve as the primary day-to-day lead across partner stakeholders and internal teams throughout the full campaign lifecycle; first line of contact for problem solving, navigating partner questions, or surfacing information
• Drive cross-functional alignment across editorial, production, publishing, and partner teams while proactively navigating trade-offs, competing demands, and shifting priorities
• Surface partner feedback and proactively recommend solutions, trade-offs, and stakeholder management approaches with diplomacy and a solutions-oriented mindset 
• Cultivate & build trusted partner relationships across wide array of stakeholders that drive long-term collaboration and trust
• Translate high-level strategic goals into actionable production and publishing workflows
• Create and manage dynamic project timelines, reprioritizing based on evolving project needs, stakeholder feedback, and fast-moving campaign priorities
• Maintain and optimize centralized project documentation and knowledge-sharing systems, ensuring teams have clear visibility into deliverables and critical updates needed to execute effectively
• Work within the client’s project management systems to input updates, track progress, and ensure visibility across their internal teams
• Coordinate publishing and launch workflows across partner, editorial, production, and social teams
• Regular internal external reporting on progress towards workstream revenue goals [current and planned]

Who You Are:

• 5 - 7 years of experience in a project management and/or account management role
• Strong understanding of video production, publishing, and digital content workflows
• A self-starter who solves problems proactively; you thrive in ambiguity and naturally identify ways to bring structure to chaos
• Exceptional communication, relationship-building, and stakeholder management skills with a high degree of emotional intelligence
• Skilled at influencing and aligning cross-functional teams without direct authority
• Comfortable managing a high volume of simultaneous projects, shifting priorities, and creative formats in a fast-moving, highly collaborative environment
• Able to quickly assess competing priorities and make thoughtful decisions in environments where timelines, information, and stakeholder needs evolve rapidly
• Strong organizational and time management skills

What You’ll Get:

• Work from home flexibility: We’ve been remote first since inception.
• Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
• Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k), and more!

Salary: $80,000 base salary, with additional quarterly performance-based compensation available.

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