What are the responsibilities and job description for the CSR/Order Processor position at Freemen Nutra Group?
About Freemen Nutra Group:
At Freemen Nutra Group, our diverse portfolio centers around ingredient solutions for the food, beverage, and functional nutrition markets. We are a leading global supplier who integrates the needs of our customers and provide start to finish product solutions. Our market intelligence and commitment to transparency has transformed the industry – empowering our team, and the customers we serve. We believe that the diverse perspectives of our employees only help forge our unified voice as a company. Full of energy and drive, we are committed to continue to re-invest in ourselves, our team (The Freemen Family) and the clients we serve.
Position Purpose:
The Freemen Nutra Group team is looking for a Customer Service Representative to join our team of reliable, detail-oriented support staff. The main purpose for this position is to assist customers and our sales team with various orders and projects, including processing orders, fielding customer calls, as well as managing stock availability, billing, and logistics.
General Information:
Department: Customer Service/Operations
Type: Full Time
FLSA Status: Hourly Non-Exempt
Essential Job Functions:
- Answering incoming calls / emails from customers, vendors, and sales team
- Process sales and blank orders
- Execute and manage POs
- Data entry and inventory management
- Sales invoicing
- Routing the shipment
- Product sample coordination and distribution
- Perform other duties as assigned including, but limited to administrative tasks within the office
Minimum Requirements:
- Must be proficient with Microsoft Office, Outlook.
- Must have experience in Order Processing, customer communications, and or logistics management.
- Must be highly organized and detail oriented.
- Be able to work independently, efficiently on your assigned tasks.
- Must be able to manage multiple tasks/orders at one time.
- Must be able to communicate and cooperate with co-workers while working in a separate location.
- Must be willing to work as a team with other CSR to share workloads.
- Have professional verbal and written communication skills.
- Must be able to follow instructions.
Preferred Qualifications:
- Experience with ERP systems
- Associates Degree
- Experience in the Ingredients Industry with a supplier, distributor, or manufacturer
- Have an understanding or experience with global import/export logistic management
- Have experience with Regulatory Document Management
Candidates must have reliable transportation to work, and a valid driver’s license. Must submit to and comply with a background check prior to hiring. Must be able to lift and carry 25lbs. Must be able to speak and write English.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Freemen Nutra Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.