What are the responsibilities and job description for the COMMUNICATIONS SPECIALIST position at Freeman?
Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
About us - Telecom
- As sometimes being the first interaction patients have with Freeman Health System, we assist patients and families in what they need and ensure seamless communication 24/7.
- We provide physicians and staff support by maintaining on-call physicians, connecting physicians, staff, departments with whom they need to speak with in a timely manner.
- Our job goes above answering phone calls and routing calls to the correct destination. In addition, we monitor MANY different alarms and ensure the proper team/person is notified.
- We call in teams such as the STEMI team and CVOR team.
- We love to help our patients and the rest of our Freeman family by always being a call away, rather it be a simple request to transfer a call, assist in finding a phone number, borrowing phone charge, calling codes and alarms, to just about anything, we are here for it all 24/7!
Schedule: Full Time - 40 Hours a Week - Night shift
- Days: Thursday, Friday, Saturday, Sunday
- Shift: 9:00 PM – 7:00 AM
What You’ll Do
Primarily responsible for the operation of the hospital switchboard. This includes answering external and internal calls and routing them as needed or requested. It includes contacting physicians and hospital personnel. The position monitors many hospital alarms, follows procedures to notify appropriate staff as documented, and documents actions taken. Responsible for notifications during emergency situations such as weather alerts. Effective communication is needed to excel in this position.
Freeman Perks and Programs
- For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
- Health, vision, dental insurance
- Retirement with employer match
- Wellness program with discounts to Health Insurance or Cash Bonus with Participation
- Milestone payments with longevity of employment
- Paid Time Off (PTO) or Flex time off (FTO)
- Extended Sick pay
- Learning Center designated only for Freeman Family members
- Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.